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Patient Pathway Manager
Liva Healthcare. Lead and develop a team of 4–6 advisors through 1:1s, coaching and quality reviews .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing a team of advisors, ensuring effective onboarding and adherence to SOPs while overseeing clinical administration and performance tracking. Possesses expertise in triage judgement, complaint resolution, and familiarity with healthcare processes and regulations.
Highest-signal resume keywords
Line Management ExperienceClinical Administration ExperienceTriage JudgementPerformance Tracking Against SLAsKnowledge of GDPR and Safeguarding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical AdministrationReferral ManagementPrescription OrderingPerformance TrackingComplaint InvestigationRotas PlanningData DocumentationMedication Administration
Soft Skills
CoachingTeam DevelopmentClear CommunicationProblem Solving
Tools & Technologies
CRM SystemsData Dashboards
Industry Keywords
NHS-Commissioned ServicesPrimary CareConfidentialitySafeguardingDiabetes ManagementWeight ManagementLong-Term Condition Services
About the role
Key responsibilities & impact- Lead and develop a team of 4–6 advisors through 1:1s, coaching and quality reviews
- Manage referral intake and triage, escalating cases needing clinical input
- Ensure correct onboarding processes with clear, up-to-date SOPs
- Plan rotas and call capacity, and cover queues during volume spikes
- Oversee clinical administration, including GP and referrer correspondence, prescription ordering, safety alerts and discharge
- Train the team to share tasks and avoid single points of failure
- Track performance against SLAs
- Investigate complaints and improve broken processes
- Identify referral trends and work with Customer Operations to address root causes
- Safely guide patients from referral through programme start to discharge
Requirements
What you’ll need- Proven line management experience, including 1:1s, performance conversations and development
- Experience of clinical or healthcare administration, such as referrals, GP letters, prescriptions or discharge processes
- Sound triage judgement: knowing when a query needs clinical input and escalating it safely
- Experience planning rotas or call capacity against demand
- Strong working knowledge of confidentiality, GDPR and safeguarding
- Confidence with CRM systems and data dashboards
- Clear, accurate documentation habits
- Experience in NHS-commissioned services or primary care (nice to have)
- Experience handling complex complaints (nice to have)
- Knowledge of diabetes, weight management or long-term condition services (nice to have)
- Experience of prescription or medication administration (nice to have)
Benefits
Comp & perks- Flexible work hours and locations
- Flexible working from home
- Supportive team and a manager invested in your development
- Personal growth opportunities and the chance to grow into new areas of expertise
- Exposure to digital health and behaviour change at scale
- Guaranteed interview scheme for eligible applicants with a disability or military background
- Reasonable adjustments throughout the interview process
- Inclusive and transparent recruitment and selection process