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Accessibility Manager
Live Nation Entertainment. Plan and deliver accessible ticketing, facilities and services across Cuffe & Taylor events .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in accessibility management and event coordination, with a strong focus on developing inclusive ticketing systems and maintaining compliance with accessibility legislation. Proven ability to manage projects, collaborate with diverse stakeholders, and enhance customer service through effective communication and problem-solving.
Highest-signal resume keywords
Accessibility ManagementProject ManagementEvent ManagementCustomer ServiceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accessibility RequirementsTicketing SystemsMicrosoft OfficeExcelEvent Management TrainingAccessibility Awareness TrainingDetailed PlanningOn-Site AuditsWorkflow DevelopmentReporting
Soft Skills
Organisational SkillsEmpathySelf-MotivationFlexibilityProblem Solving
Tools & Technologies
NimbusTicketmaster
Industry Keywords
Disability InclusionAccessibility LegislationLive Music IndustryInclusivity OrganisationsAdvocacy Groups
About the role
Key responsibilities & impact- Plan and deliver accessible ticketing, facilities and services across Cuffe & Taylor events
- Develop and manage systems, workflows and procedures for accessible ticketing, including accessible applications
- Coordinate with Nimbus, Ticketmaster and other partners to maintain accurate accessibility information
- Provide regular updates to directors, event managers and relevant teams on accessible ticket allocations and reporting
- Collaborate with Live Nation to align with the Live Nation Accessibility Charter
- Develop and maintain Accessibility Management Plans, fan-facing accessibility packs and FAQs, and staff and volunteer handbooks
- Ensure consistent accessibility information across digital platforms
- Project manage, report on and operationally execute accessible facilities for events
- Build relationships with disability and inclusivity organisations, advocacy groups and service providers
- Stay informed about accessibility innovations and best practices
- Conduct on-site accessibility facility audits, capturing images and detailed notes
- Debrief events, gather and report fan feedback and insights, and use findings to improve service delivery
- Support the event management team on-site and administratively
- Monitor accessibility and customer service on-site during events
- Undertake ad hoc duties as required
Requirements
What you’ll need- Strong understanding of accessibility requirements and disability inclusion in a customer-facing environment
- Detailed project management and planning experience
- Ability to work efficiently under pressure and tight deadlines
- Excellent organisational and administrative skills
- Excellent IT skills including Microsoft Office and Excel
- Extremely well organised and self-motivated
- Genuine empathy and commitment to inclusivity
- Confidence to lead and manage
- Excellent communication skills
- High level of integrity and discretion
- Flexibility
- Maturity and level-headedness
- Proactive approach to problem solving
- Willingness to travel and work on site, including evenings and weekends during event periods
- Previous experience within accessibility management, event management, disability services or customer services would be beneficial
- Knowledge of relevant accessibility legislation and best practice is desirable
- Accessibility awareness training is desirable
- Experience with ticketing systems, such as Nimbus or Ticketmaster, is desirable
- Event Management training is desirable
- Experience liaising with disability and inclusivity organisations, advocacy groups or service providers is desirable
- Experience negotiating with suppliers and partners is desirable
- Knowledge of the live music industry and event management experience is desirable
Benefits
Comp & perks- Inclusive working environment
- Support to balance work and homelife
- Professional and personal development opportunities
- New experiences and learning from talented colleagues