Live Nation Entertainment

Director

• Manage, support, and service account-related needs for assigned TM Sports clients
• Source and secure new business
• Act as the internal voice of the customer to deliver exceptional client experiences and outcomes
• Direct and collaborate on an account management blueprint to maximize revenue and renewals
• Develop and implement upselling strategies for products, programs, and services
• Track, monitor, and adjust plans to maximize ticket sales and revenue
• Develop, share, and implement best practices for assigned market segments
• Forecast client ticket and revenue contributions through client-level business plans
• Provide ad hoc sales operations support
• Monitor support-team service levels and SLA compliance
• Coach and collaborate with client support, marketing, and account management teams
• Retain clients and maximize margin levels through renewal engagement
• Collaborate cross-functionally to maximize client satisfaction scores
• Identify business opportunities and direct the client acquisition process against annual sales goals
• Conduct strategic account reviews and identify products and pricing aligned with client needs
• Develop relationships with key system and product users and provide product feedback
• Identify opportunities for new products and enhancements
• Address client concerns and resolve issues promptly
• Deliver market analysis, competitor assessments, and market intelligence
• Maintain accurate contact and account details in Salesforce
• Monitor competitors and potential collaborators for opportunities and threats
• Coordinate responses to RFPs
• Retain accounts through relationships with key decision-makers and users
• Drive TM1 Marketing product adoption and manage local nuances

Client Development Director

Accountant

• Manage accounting for individual venue revenue and expense accounts
• Assist Accountants and Manager with account reconciliations or ad hoc requests
• Reconcile General Ledger accounts and research to ensure accuracy
• Prepare and enter month-end journal entries
• Reconcile the Sales system with the General Ledger
• Ensure compliance with generally accepted accounting principles, company procedures and policies, and Sarbanes-Oxley requirements
• Maintain, control, and reconcile basic to moderately complex accounts
• Prepare daily, weekly, and/or monthly reports and schedules
• Review and manage the P-Card process and transactions
• Assist with special projects as assigned

Staff Accountant I

• Perform month-end close tasks, including preparation of general ledger entries and analysis
• Review period close submissions and assist in month/quarter-end reporting package consolidation
• Review regional and/or divisional balance sheets and bank reconciliations
• Complete divisional balance sheet schedules and account reconciliations
• Reconcile General Ledger accounts and research discrepancies
• Ensure compliance with GAAP, company procedures/policies, and Sarbanes-Oxley requirements
• Maintain, control, and reconcile moderate- to highly-complex accounts
• Assist divisional management with corporate or executive management ad hoc requests
• Assist with special projects as assigned

Senior Accountant II

Compliance

• Develop and execute the Corporate IT SOX compliance strategy
• Establish and maintain governance processes across the full IT control lifecycle
• Conduct enterprise-wide IT risk assessments
• Define and maintain risk-based compliance frameworks
• Establish escalation protocols and issue management processes
• Assess emerging technologies, cloud platforms, AI-enabled solutions, and digital transformation initiatives for security, compliance, and operational risks
• Oversee IT General Controls, IT Application Controls, automated controls, interface controls, and IT-dependent business process controls
• Evaluate control design and operating effectiveness across identity and access management, change management, SDLC, technology operations, data governance, and cybersecurity
• Assess financial reporting risks associated with ERP systems, cloud platforms, SaaS applications, integrations, and infrastructure
• Provide subject matter expertise on SOX 404, ICFR, COSO, COBIT, SOC 1, SOC 2, NIST, ISO 27001, and other governance and security frameworks
• Support vulnerability management, security assessments, and compliance monitoring initiatives
• Collaborate with Cybersecurity, Infrastructure, Enterprise Applications, Finance, Legal, and Internal Audit teams
• Lead planning, execution, and oversight of IT SOX audits
• Serve as primary liaison between Corporate IT, external auditors, Internal Audit, and compliance stakeholders
• Coordinate audit requests, walkthroughs, evidence collection, testing, issue remediation, and management responses
• Maintain inspection-ready documentation, control narratives, risk assessments, and evidence repositories
• Partner with Internal Audit on risk-based audit plans and enterprise governance initiatives
• Track audit findings, control deficiencies, and remediation efforts
• Advise executive leadership by translating technology, security, and compliance risks into business recommendations
• Lead cross-functional and geographically distributed teams
• Establish execution standards, quality assurance processes, performance metrics, and governance reporting
• Develop and deliver compliance awareness and training programs
• Mentor and develop team members
• Drive continuous improvement of compliance, governance, and audit programs
• Prepare and present executive-level reports, dashboards, and presentations on compliance, audit findings, risk exposure, remediation, and emerging risks
• Communicate technical and regulatory concepts to technical and non-technical audiences

Senior Manager, Corporate IT Security, Compliance

Support Engineer

• Input Point-of-Sale data, including menu items, prices, discounts, employee credentials, and venue layouts
• Maintain strict standards for system data integrity
• Diagnose software, hardware, and peripheral device malfunctions
• Author end-user guides to improve system understanding and usability
• Test new software versions frequently and thoroughly
• Document issue frequency and escalate systemic problems
• Establish processes to complete support tasks more accurately and efficiently
• Lead the on-call helpdesk hotline during peak support times
• Provide customer support to users with varying technical aptitude
• Travel to venues for software implementations and support
• Provide remote support for venue technology, primarily Point-of-Sale applications
• Support additional systems including CCTV, digital signage, and time and attendance
• Provide rotating on-call support, including outside conventional business hours

Venue Applications Support Analyst

Project Manager

• Manage furniture rentals for Elevated Experiences, including sourcing, ordering, delivery timelines, on-site placement, and returns
• Oversee Warehouse Pull Sheets to ensure inventory is prepared, pulled, and accounted for before shows
• Own and maintain the All-Info document and share details cross-departmentally
• Maintain the department Purchase Tracker and align spending with budget expectations
• Assist with site advancing, including mapping needs, vendor coordination, signage plans, and on-site build requirements
• Support credential advancing, including ticketing needs, access levels, and department credential summaries
• Collaborate with VIP FOH/BOH managers, creative, logistics, and production teams
• Provide on-site managerial support during load-in, show days, and load-out
• Uphold operational flow and guest experience standards
• Improve processes, workflows, and documentation for team organization and show-to-show consistency

Project Manager – Elevated Experiences

• Prepare artist payments via wire, ACH, or check
• Manage payment, tracking, and approval of property- and show-related invoices
• Complete month-end close, including P&L statements, journal entries, and financial statements
• Ensure checks and wires are entered and reconciled monthly with the Accounting Manager
• Coordinate with AP/AR Specialists to process and accurately record receivables, receipts, and payable items
• Prepare and pay monthly and quarterly taxes
• Maintain accounting files and provide audit support
• Ensure files comply with company policies and procedures
• Perform other accounting functions as assigned

Staff Accountant

• Prepare event flash reports (P&L’s), coordinating with operations team to gather and review relevant support
• Manage accounting for individual venue revenue and expense accounts
• Process wires
• Create project numbers for new events in Oracle
• Complete account reconciliations as assigned by supervisor
• Prepare and record journal entries
• Perform project reconciliations, including month-end project and special projects
• Perform other duties as assigned

Staff Accountant I, Seasonal

• Input Point-of-Sale data, including menu items, prices, discounts, employee credentials, and venue layouts
• Adhere to strict standards for maintaining system data integrity
• Diagnose software, hardware, and peripheral device malfunctions
• Author end-user guides to improve system understanding and usability
• Test new software versions frequently and thoroughly
• Document issue frequency and escalate systemic problems
• Establish processes to improve support-task accuracy and timeliness
• Lead the on-call helpdesk hotline during peak support times
• Provide exceptional customer service to users with varying technical aptitude
• Travel to venues for software implementations and support
• Provide remote support to end-user operators throughout amphitheaters, clubs, and theatres
• Support systems including PoS, CCTV, digital signage, and time and attendance
• Participate in rotating on-call support, often outside conventional business hours

Customer Success Manager

• Assist with audience segmentation for sales marketing initiatives supporting the Premium line of business
• Lead production of email marketing campaigns for designated markets to customers and prospects
• Facilitate AI-driven sales tools, including script writing, multivariate testing, and reporting
• Monitor AI-driven sales tools and automations, reporting irregularities, performance issues, or improvement opportunities
• Maintain and update internal training materials and technical documentation
• Assist with reports and dashboards, including basic reports across Salesforce products
• Perform routine data operations, including imports, updates, deduplication, and data hygiene tasks
• Report to the CRM Director – Premium Sales

CRM Marketing Manager – Premium

Security Operations

• Provide first-layer cyber defense by continuously improving detections through innovative automation
• Serve as subject matter expert for threat detection and response
• Prepare for, detect, respond to, and mitigate cyber threats protecting company data and assets
• Lead a geographically dispersed team of detection and response analysts monitoring, triaging, and responding to security events across a 24x7 global network
• Implement detection methodologies, baseline network traffic, and monitor anomalous activity
• Manage Threat Detection and Response team operations, including people management, training, and mentoring
• Leverage automation and orchestration solutions to automate repetitive tasks
• Collaborate with internal and external teams and subject matter experts on cybersecurity issues
• Support projects and strategic initiatives to improve workflows and monitoring and response capabilities
• Assist with threat hunting, data collection and analysis, triage, containment, remediation, and documentation
• Maintain process documentation, lessons learned, and internal response playbooks
• Develop and deliver team efficiency and effectiveness metrics to leadership
• Manage team members’ career development, performance reviews, training, and mentoring
• Promote an inclusive, unified team culture and exceptional customer service
• Research current cybersecurity trends, best practices, and technology developments
• Participate in required weekly on-call rotations

Senior Director – Cyber Security Operations

Vice President

• Lead the planning, coordination, and execution of division programming initiatives
• Oversee and direct the division booking personnel
• Identify and pursue new booking opportunities in addition to traditional 3rd party content
• Enhance existing resources and create new booking tools for client venues
• Foster strong relationships with industry decision makers, including content providers, talent agencies and entertainment producers
• Collaborate and strategize with the division leader on new business opportunities
• Provide strategic input on division client renewal efforts
• Support negotiations with new business and renewal clients
• Create event financial pro formas, budgets, and P&Ls
• Set and execute strategic planning for event programming across client venues
• Support client retention and new business development

VP of Live Nation Arenas

• Prepare for, detect, respond to, and mitigate cyber threats protecting Live Nation Entertainment data and assets
• Lead a geographically dispersed team of technical detection and response analysts monitoring, detecting, triaging, and responding to security events across a 24x7 global network
• Implement detection methodologies and baseline network traffic to identify anomalous activity
• Manage Threat Detection and Response team operations, including people management, training, and mentoring
• Leverage automation and orchestration solutions to automate repetitive tasks
• Collaborate with internal and external teams and subject matter experts to address cybersecurity issues and reduce organizational risk
• Support team projects and strategic initiatives to improve workflows, processes, monitoring, and response capabilities
• Assist with incident response, including threat hunting, data collection and analysis, triage, containment, remediation, and documentation
• Maintain process documentation and lessons learned, improving internal playbooks and response scalability
• Develop and deliver team efficiency and effectiveness metrics to leadership
• Manage team-member career development, training, mentoring, and performance reviews
• Promote inclusiveness and team unity while delivering customer service
• Research current cybersecurity trends, best practices, and technology developments
• Participate in required weekly on-call rotations

Customer Support

• Support the Universe and TicketWeb divisions within Ticketmaster
• Deliver services for clients’ day-to-day use of ticketing systems and products
• Maintain agreed-upon service levels
• Follow up with product and engineering teams to ensure timely problem resolution
• Provide training, best practices, and general operational support, including installs and upgrades
• Handle inbound emails from clients and ticket buyers
• Troubleshoot issues, provide solutions, and implement process improvements
• Build and manage client events, on/off sales, and reports through Zoom, email, and phone
• Resolve event host and ticket buyer issues and requests
• Meet and exceed client service-level agreements
• Optimize customer success and support processes
• Advise and assist with reporting
• Monitor client chargeback activity, flag fraudulent trends, and alert relevant teams
• Coordinate upgrades and hardware replacements at client sites
• Collaborate with Sales, Product, engineering, and developers
• Provide after-hours office support
• Support Universe and TicketWeb web portals, releases, onboarding, and maintenance
• Troubleshoot root causes, research complaints, handle escalations, log issues and feedback, reproduce issues, and verify fixes

Client Development Director

Staff Accountant I

Senior Accountant II

Senior Manager, Corporate IT Security, Compliance

Venue Applications Support Analyst

Project Manager – Elevated Experiences

Staff Accountant

Staff Accountant I, Seasonal

Venue Applications Support Analyst

CRM Marketing Manager – Premium

Senior Director – Cyber Security Operations

VP of Live Nation Arenas

Senior Director – Cyber Security Operations

Client Support Representative, Part-Time