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Client Account Manager – Music Promoters
Live Nation Entertainment. Manage client relationships and system venues across Ticketmaster’s client base .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and system support within the Ticketing Industry, with a strong focus on maximizing retail potential and ensuring accurate event information across sales channels.
Highest-signal resume keywords
Client Relationship ManagementTicketing Industry ExperienceTicketmaster Systems KnowledgeExcellent Communication SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Office SuiteEvent ManagementInventory ControlSales ReportingContractual Information Management
Soft Skills
Interpersonal SkillsProactive NatureOrganizational SkillsCalm and Professional MannerCustomer Care Skills
Industry Keywords
Client MarketingEvent ProgrammingCustomer ServiceEvent OperationsWorkplace Safety
About the role
Key responsibilities & impact- Manage client relationships and system venues across Ticketmaster’s client base
- Provide system support and resolve client queries
- Understand clients’ business needs and identify new business opportunities or efficiencies
- Review and update client information and deal sheets, including contractual information and service charges
- Monitor and control ticket inventory to maximise retail potential
- Own each event on-sale, including presence throughout the on-sale period as directed
- Ensure event information is accurate, current, and accessible across all sales channels
- Notify internal departments of cancelled or amended events and assist with affected-customer identification
- Collaborate across Sales, Client Marketing, Event Programming, Customer Service, and Event Operations
- Manage inbound client communications in line with service level agreements
- Produce weekly client sales activity reports
- Plan and manage event-day box offices
- Participate in shift work and flexible hours/location of duties
- Support team administration, compliance, workplace safety, resource efficiency, and company representation at events and PR visits
Requirements
What you’ll need- I.T. literate — Windows Office Suite (Word, Excel, and Outlook)
- Proven experience of the Ticketing Industry
- Knowledge of Ticketmaster systems is preferable
- Highly motivated and conscientious
- Excellent communication, interpersonal and customer care skills
- Pro-active nature, including a flexible approach to hours of work and location of duties
- Ability to use self-initiative as well as work within a team
- Excellent time management skills
- Calm, patient, and professional manner
- Confident telephone manner
- Confident dealing with the general public face to face
- Good organisational skills and high attention to detail
Benefits
Comp & perks- Inclusive working environment
- Support to help balance work and homelife
- Professional and personal development opportunities
- New experiences and learning from talented colleagues
- Equal opportunities regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities