FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Client Account Manager – System Venues
Live Nation Entertainment. Manage day-to-day client relationships with system venue clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client account management within the Ticketing Industry, focusing on proactive relationship building, operational efficiency, and effective communication. Proficient in managing event logistics and ensuring accurate information dissemination across various platforms.
Highest-signal resume keywords
Client Account ManagementTicketing Industry ExperienceTicketmaster Systems KnowledgeExcellent Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Event ManagementInventory ControlSales ReportingContract ReviewOperational Efficiency
Soft Skills
Interpersonal SkillsCustomer Care SkillsTime ManagementCalm and Professional MannerTeam Collaboration
Tools & Technologies
Windows Office SuiteE-Commerce PlatformsIVR Systems
Industry Keywords
Client RelationshipsEvent ProgrammingService-Level AgreementsBox Office ManagementPerformance Improvement
About the role
Key responsibilities & impact- Manage day-to-day client relationships with system venue clients
- Provide proactive, customer- and business-focused client account management
- Support clients with system queries and resolution
- Develop client relationships and identify new business opportunities and operational efficiencies
- Review and update client information and deal sheets, including contractual information and service charges
- Monitor and control ticket inventory to maximize retail potential
- Own and manage event on-sales, including presence throughout the on-sale period
- Ensure event information is accurate and accessible across contact centre, IVR, and e-commerce platforms
- Notify internal departments of cancelled or amended events and assist with affected-customer identification
- Collaborate across Sales, Client Marketing, Event Programming, Customer Service, and Event Operations
- Manage inbound client communications in line with service-level agreements
- Produce weekly client sales activity reports
- Plan and manage event-day box offices at venue-based and green-field sites
- Participate in shift work and support flexible operational requirements
- Contribute to team administration and continuous performance improvement
- Represent the company at functions, events, and PR visits
Requirements
What you’ll need- I.T. literate — Windows Office Suite (Word, Excel, and Outlook)
- Proven experience in the Ticketing Industry
- Knowledge of Ticketmaster systems is preferable
- Excellent communication, interpersonal and customer care skills
- Flexible approach to hours of work and location of duties
- Ability to use self-initiative as well as work within a team
- Excellent time management skills
- Calm, patient, and professional manner
- Confident telephone manner
- Confident dealing with the public face to face
- Good organizational skills with a high level of attention to detail
Benefits
Comp & perks- Inclusive working environment
- Support to balance work and homelife
- Professional and personal development opportunities
- New experiences and learning from talented colleagues
- Equal opportunities regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities