Client Development Director

Live Nation Entertainment

. Manage, support, and service account-related needs for assigned TM Sports clients .

Posted 10/2/2026full-timeRemote • United StatesLead💰 $136,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in account management and development within the live entertainment industry, focusing on client retention, upselling strategies, and maximizing revenue through strategic planning and collaboration. Proficient in utilizing technology-enabled products and data-driven solutions to enhance client experiences and drive sales success.

Highest-signal resume keywords

Account ManagementSales Target AchievementClient Relationship DevelopmentProject ManagementDigital Media Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account DevelopmentSales Operations SupportMarket AnalysisClient PresentationsReal-Time Inventory ManagementUpselling StrategiesSLA Compliance MonitoringData-Driven SolutionsAnalytical ThinkingForecasting

Soft Skills

Customer ServiceCommunicationCoachingCollaborationStrategic Thinking

Tools & Technologies

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointAPIsSoftware Platforms

Industry Keywords

Live EntertainmentMajor League SportsTicketingMarket SegmentsClient SatisfactionRFP CoordinationComplex Matrix OrganizationTeam DevelopmentDigital Media TrendsAI Skills

About the role

Key responsibilities & impact

Manage, support, and service account-related needs for assigned TM Sports clients
Source and secure new business
Act as the internal voice of the customer to deliver exceptional client experiences and outcomes
Direct and collaborate on an account management blueprint to maximize revenue and renewals
Develop and implement upselling strategies for products, programs, and services
Track, monitor, and adjust plans to maximize ticket sales and revenue
Develop, share, and implement best practices for assigned market segments
Forecast client ticket and revenue contributions through client-level business plans
Provide ad hoc sales operations support
Monitor support-team service levels and SLA compliance
Coach and collaborate with client support, marketing, and account management teams
Retain clients and maximize margin levels through renewal engagement
Collaborate cross-functionally to maximize client satisfaction scores
Identify business opportunities and direct the client acquisition process against annual sales goals
Conduct strategic account reviews and identify products and pricing aligned with client needs
Develop relationships with key system and product users and provide product feedback
Identify opportunities for new products and enhancements
Address client concerns and resolve issues promptly
Deliver market analysis, competitor assessments, and market intelligence
Maintain accurate contact and account details in Salesforce
Monitor competitors and potential collaborators for opportunities and threats
Coordinate responses to RFPs
Retain accounts through relationships with key decision-makers and users
Drive TM1 Marketing product adoption and manage local nuances

Requirements

What you’ll need

Minimum 10–12 years’ experience in the live entertainment industry, with a strong focus on account management and account development
BA/BS or college diploma in Business, Marketing, or a related field and/or equivalent work-related experience
Experience with live event ticketing or real-time inventory management systems preferred
Strong presentation and project management skills
Proven track record of exceeding sales targets
Experience leading change in a complex matrix-oriented organization, with strong emphasis on team development
High-level knowledge of digital media and industry trends
Strong competence in Microsoft Word, Excel, and PowerPoint
Experience in the live entertainment industry, especially with a major league sports team and major market venue, highly desirable
AI skills and understanding highly desirable
Strong understanding of technology-enabled products, software platforms, APIs, integrations, and data-driven solutions for complex consultative sales cycles
Experience creating and delivering client presentations
Analytical and strategic thinking
Excellent customer service, communication, and consulting skills
35%–50% travel required

Benefits

Comp & perks

Medical, vision, dental, and mental health benefits for you and your family
Health care concierge
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Free concert tickets
Generous paid time off, including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
Caregiver leave
Baby bonuses
Fertility, adoption, foster, or surrogacy support
Career and skill development programs through School of Live
Tuition reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match