Client Support Representative, Part-Time

Live Nation Entertainment

. Support the Universe and TicketWeb divisions within Ticketmaster .

Posted 9/15/2026part-timeRemote • New Jersey • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and support processes, with a strong understanding of technology and ticketing systems. Proficient in managing client relationships, troubleshooting issues, and delivering training and operational support.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementMicrosoft Office ProficiencyTicketing Industry KnowledgeClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingProcess ImprovementClient Event ManagementReportingProblem Resolution

Soft Skills

Interpersonal SkillsPrioritizationStrategic ThinkingVerbal CommunicationWritten Communication

Tools & Technologies

TicketWebUniverseZoom

Industry Keywords

Customer ServiceLive Event IndustryBox Office ExperienceService Level AgreementsChargeback Monitoring

About the role

Key responsibilities & impact

Support the Universe and TicketWeb divisions within Ticketmaster
Deliver services for clients’ day-to-day use of ticketing systems and products
Maintain agreed-upon service levels
Follow up with product and engineering teams to ensure timely problem resolution
Provide training, best practices, and general operational support, including installs and upgrades
Handle inbound emails from clients and ticket buyers
Troubleshoot issues, provide solutions, and implement process improvements
Build and manage client events, on/off sales, and reports through Zoom, email, and phone
Resolve event host and ticket buyer issues and requests
Meet and exceed client service-level agreements
Optimize customer success and support processes
Advise and assist with reporting
Monitor client chargeback activity, flag fraudulent trends, and alert relevant teams
Coordinate upgrades and hardware replacements at client sites
Collaborate with Sales, Product, engineering, and developers
Provide after-hours office support
Support Universe and TicketWeb web portals, releases, onboarding, and maintenance
Troubleshoot root causes, research complaints, handle escalations, log issues and feedback, reproduce issues, and verify fixes

Requirements

What you’ll need

Minimum of 2 years of experience in a customer-facing role, such as customer success, customer service, sales, or similar
Minimum of 1 year of account management experience
Strong understanding of technology and efficient technology use
Proficient working knowledge of Microsoft Office suite products
Understanding of the ticketing or live event industry is a bonus
Experience working in a box office is a bonus
Clear and concise verbal and written communication skills, including exceptional spelling and grammar
Excellent social and interpersonal skills
Ability to prioritize and strategize in a dynamic, fast-paced environment while balancing competing priorities and deadlines

Benefits

Comp & perks

Medical, vision, dental and mental health benefits for you and your family
Health care concierge
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Free concert tickets
Generous paid time off, including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave
Fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live
Tuition reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match