Venue Applications Support Analyst

Live Nation Entertainment

. Input Point-of-Sale data, including menu items, prices, discounts, employee credentials, and venue layouts .

Posted 9/23/2026full-timeCalifornia • United StatesJunior💰 $59,000 - $74,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Point-of-Sale (PoS) system support, with a strong focus on data integrity, troubleshooting, and customer service. Proficient in Microsoft Excel and familiar with food and beverage business operations, ensuring effective communication and problem resolution in dynamic environments.

Highest-signal resume keywords

Point-of-Sale (PoS) System SupportMicrosoft Excel ProficiencyCustomer Service EtiquetteTroubleshooting Complex ProblemsFood and Beverage Business Operations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Point-of-Sale (PoS) SystemsMicrosoft ExcelData Integrity MaintenanceSoftware TestingDocumentationTroubleshootingSystem ImplementationIssue EscalationAccounting PracticesRemote Support

Soft Skills

Attention to DetailDiligencePositive AttitudeCommunication SkillsTask Prioritization

Tools & Technologies

CCTV SystemsDigital SignageTime and Attendance Systems

Certifications & Qualifications

Degree/Certificate Relevant to Technology

Industry Keywords

Food and Beverage OperationsMulti-Location EnterprisesOn-Call SupportCustomer ServiceVenue Support

About the role

Key responsibilities & impact

Input Point-of-Sale data, including menu items, prices, discounts, employee credentials, and venue layouts
Adhere to strict standards for maintaining system data integrity
Diagnose software, hardware, and peripheral device malfunctions
Author end-user guides to improve system understanding and usability
Test new software versions frequently and thoroughly
Document issue frequency and escalate systemic problems
Establish processes to improve support-task accuracy and timeliness
Lead the on-call helpdesk hotline during peak support times
Provide exceptional customer service to users with varying technical aptitude
Travel to venues for software implementations and support
Provide remote support to end-user operators throughout amphitheaters, clubs, and theatres
Support systems including PoS, CCTV, digital signage, and time and attendance
Participate in rotating on-call support, often outside conventional business hours

Requirements

What you’ll need

Minimum 1-year experience supporting Point-of-Sale (PoS) systems, preferably Appetize and/or Micros
Exceptional attention to detail for identifying patterns and curating obscure system data
Intermediate knowledge of Microsoft Excel, including formulas and pivot tables
Experience with food and beverage business operations, ideally multi-location enterprises
Diligence in troubleshooting complex problems with little information to reach resolution
Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
Ability to identify risk of missing deadlines and collaboratively exchange tasks with teammates
Outstanding customer service etiquette through written and verbal communications
Positive, driven attitude
Basic familiarity with accounting practices, including balancing finances and inventory
Willingness to travel up to 30%, possibly more during peak season (March–October)
Degree/certificate relevant to technology from an accredited university is helpful but not required
Ability to sit for extended periods at a computer station or work desk
Ability to stand and walk regularly throughout the day
Ability to use hands and fingers to operate computers and office equipment
Ability to lift up to 20 pounds regularly
Ability to crouch, kneel, bend, and reach frequently
Ability to stand and walk for several hours at a time when installing or supporting technology at venues
Ability to work in typical office environments and at noisy, crowded, and sometimes outdoor venue conditions
Ability to travel by flying, driving, or mass transit as required

Benefits

Comp & perks

Medical, vision, dental and mental health benefits for you and your family
Health care concierge
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Free concert tickets
Generous paid time off, including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave
Fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live
Tuition reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match