Insurance Claims Support Agent

Liveops, Inc.

. Receive and handle inbound First Notice of Loss (FNOL) calls from customers and third parties reporting insurance claims .

Posted 10/9/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and professionalism while handling insurance claims. Proficient in maintaining accurate records and adhering to compliance standards in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingEffective Communication SkillsAttention to DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationMultitasking Across SystemsQuality Assurance StandardsData Privacy ComplianceOnboarding and Training Completion

Soft Skills

Active ListeningOrganizational SkillsTime ManagementCalmness Under PressureProfessionalism

Tools & Technologies

Windows-Based ComputerDual-Monitor CapabilityUSB HeadsetMobile Device for AuthenticationHigh-Speed Wired Internet

Certifications & Qualifications

Client Certification Programs

Industry Keywords

Insurance ClaimsBPOFinancial ServicesHealthcareContact Center Experience

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Receive and handle inbound First Notice of Loss (FNOL) calls from customers and third parties reporting insurance claims
Guide callers through the claim-reporting process with empathy, professionalism, and accuracy
Gather, verify, and document claim-related information in designated systems
Create and maintain complete and accurate claim records
Follow established workflows, scripts, operating procedures, and compliance requirements
Escalate complex issues, customer concerns, or potential service risks to supervisors when appropriate
Meet quality, productivity, attendance, and customer experience expectations
Maintain confidentiality of customer and company information
Participate in required training, coaching, certification, and continuous learning activities
Support surge volume requirements during catastrophic weather events, natural disasters, or other business-critical situations
Participate in coaching, performance reviews, and development activities

Requirements

What you’ll need

Senior High School Graduate, High School Graduate (legacy curriculum), Vocational Graduate, or College Level
At least 1 year of customer service, contact center, BPO, or claims-related experience preferred
Insurance, financial services, healthcare, or claims support experience is an advantage
Excellent English verbal and written communication skills
Strong active listening and customer service skills
High attention to detail and accuracy
Ability to multitask across multiple systems while speaking with customers
Effective problem-solving and critical thinking skills
Ability to remain calm and professional in emotionally sensitive situations
Strong organizational and time-management skills
Ability to work independently in a remote environment while maintaining performance expectations
Reliable high-speed wired internet connection
Windows-based computer meeting company specifications
Dual-monitor capability
USB headset approved for production use
Mobile device supporting multi-factor authentication and security requirements
Compliance with company cybersecurity, device security, and data privacy standards
Successful completion of required onboarding, training, and client certification programs
Satisfactory attendance and schedule adherence
Meet quality assurance standards and information security requirements

Benefits

Comp & perks

Competitive base salary
Night shift differential (where applicable)
Statutory benefits (SSS, PhilHealth, Pag-IBIG)
13th Month Pay
Government-mandated leaves and benefits
Employee training and career development opportunities
Company-issued equipment may be provided based on business requirements