Liveops, Inc.

System Administrator

• Administer and maintain the LMS, including learner accounts, access, courses, curricula, certifications, enrollments, assignments, learning content, and completion records
• Ensure a high-quality learner experience by troubleshooting issues, resolving or escalating system concerns, and maintaining platform accuracy, usability, and compliance
• Generate and analyze LMS reports to monitor learner progress, certification outcomes, system utilization, and learning effectiveness
• Partner with Learning team members and business stakeholders to translate learning requirements into effective LMS configurations and learner experiences
• Support assigned certification and learning programs through learner communications, scheduling, roster management, attendance tracking, reporting, and certification administration
• Coordinate and facilitate approved virtual learning sessions, monitor learner participation and results, and recommend improvements to learning delivery and LMS processes
• Participate in special projects, process improvements, and initiatives supporting business and learning-team objectives
• Maintain learner records, manage learning content, and support platform operations
• Provide technical and operational support to learners, stakeholders, and learning team members
• Use learning, reporting, collaboration, and communication systems to analyze information, manage priorities, and support learning operations

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Learning Management Systems Administrator

Analyst

• Lead and deliver successful training and onboarding experiences for agents
• Meet graduation rate goals across multiple programs
• Coordinate learning activities and resources for assigned certification programs
• Execute agent certifications while following established best practices
• Develop and deliver content based on accepted learning principles
• Analyze class results, agent performance, and previous trends
• Adjust delivery activities to improve certification results
• Collaborate with Learning Team leadership and cross-functional partners
• Drive implementation of certification best practices
• Identify opportunities to improve learning throughout the agent lifecycle
• Mentor new team members, including contract facilitators
• Deliver certification content in an engaging and effective manner
• Develop relevant activities and resources to maximize learning
• Develop and distribute agent communications using Liveops channels
• Learn various systems and troubleshoot with agents
• Manage certification schedules and communicate with agents
• Participate in special projects and fulfill additional responsibilities within the scope of the position

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