Learning Delivery Analyst

Liveops, Inc.

. Lead and deliver successful training and onboarding experiences for agents .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and delivering training content and onboarding experiences while effectively collaborating with internal and external partners. Proven ability to analyze performance metrics and implement improvements to enhance learning outcomes.

Highest-signal resume keywords

Training DevelopmentProject ManagementMentoringMicrosoft Office SuiteSalesforce

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training DevelopmentContent DeliveryLearning Activity DesignPerformance AnalysisCertification Management

Soft Skills

CollaborationMentoringMulti-taskingIndependenceCommunication

Tools & Technologies

Microsoft Office SuiteSalesforceLiveops Channels

Industry Keywords

Agent OnboardingCertification Best PracticesLearning PrinciplesVirtual TrainingAgent Lifecycle

About the role

Key responsibilities & impact

Lead and deliver successful training and onboarding experiences for agents
Meet graduation rate goals across multiple programs
Collaborate in executing agent certifications for assigned programs
Coordinate learning activities and resources while following established best practices
Develop and deliver content based on accepted learning principles
Analyze class results and previous trends and adjust delivery activities to improve results
Work closely with Learning Team leadership and cross-functional partners
Drive implementation of certification best practices
Collaborate with internal and external customers
Identify opportunities to improve learning throughout the agent lifecycle
Mentor new team members, including contract facilitators
Deliver certification content in an engaging and effective manner
Develop relevant activities and resources to maximize learning
Develop and distribute agent communications using Liveops channels
Learn various systems and troubleshoot with agents
Participate in special projects and fulfill additional responsibilities within the scope of the position
Lead and coordinate agent certification
Analyze agent performance and make improvements
Manage certification schedules and communicate with agents

Requirements

What you’ll need

Bachelor’s Degree or equivalent years of work experience required
5-7 years’ experience in a project management, mentor or lead role
5-7 years’ experience in training; virtual experience preferred
Experience developing learning activities and content
Experience working directly with internal and external partners
Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices
Expert multi-tasker able to handle impromptu changes in direction
Ability to sit or stand at a desk for extended periods while working on a computer
Available for on-camera virtual meetings and agent sessions in a non-distracted environment
Ability to work independently and meet deadlines
Ability to follow Learning Team guidelines, manage calendars, and adhere to time-off protocols

Benefits

Comp & perks

Flexible work schedule including days, nights, overnights, weekends, and holidays
Remote work arrangement
On-camera virtual meetings and agent sessions
Opportunities to mentor new team members and contract facilitators
Participation in special projects