Learning Delivery Analyst

Liveops, Inc.

. Lead and deliver successful training and onboarding experiences for agents .

Posted 10/6/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and onboarding processes, with a strong focus on developing engaging content and improving certification outcomes. Proficient in project management and collaboration with cross-functional teams to enhance learning experiences for agents.

Highest-signal resume keywords

Training DevelopmentProject ManagementCertification ExecutionMicrosoft Office SuiteSalesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentContent DeliveryLearning AnalysisCertification ManagementPerformance AnalysisLearning Resource CoordinationVirtual Training ExperienceAgent CommunicationMentoringBest Practices Implementation

Soft Skills

Multi-taskingIndependent WorkDeadline ManagementAdaptabilityCollaboration

Tools & Technologies

Microsoft Office SuiteSalesforceLiveops Channels

Industry Keywords

Agent OnboardingLearning PrinciplesCertification ProgramsTraining Best PracticesCross-functional Collaboration

About the role

Key responsibilities & impact

Lead and deliver successful training and onboarding experiences for agents
Meet graduation rate goals across multiple programs
Coordinate learning activities and resources for assigned certification programs
Execute agent certifications while following established best practices
Develop and deliver content based on accepted learning principles
Analyze class results, agent performance, and previous trends
Adjust delivery activities to improve certification results
Collaborate with Learning Team leadership and cross-functional partners
Drive implementation of certification best practices
Identify opportunities to improve learning throughout the agent lifecycle
Mentor new team members, including contract facilitators
Deliver certification content in an engaging and effective manner
Develop relevant activities and resources to maximize learning
Develop and distribute agent communications using Liveops channels
Learn various systems and troubleshoot with agents
Manage certification schedules and communicate with agents
Participate in special projects and fulfill additional responsibilities within the scope of the position

Requirements

What you’ll need

Bachelor’s Degree or equivalent years of work experience required
5-7 years’ experience in a project management, mentor or lead role
5-7 years’ experience in training (virtual experience preferred)
Experience developing learning activities and content
Experience working directly with internal and external partners
Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices
Expert multi-tasker and able to handle impromptu changes in direction
Ability to work independently and meet deadlines
Ability to work a flexible schedule including days, nights, overnights, weekends, and holidays
Ability to sit or stand at a desk for extended periods while working on a computer
Available for on-camera virtual meetings and agent sessions in a non-distracted environment

Benefits

Comp & perks

Flexible work schedule
Remote work
On-camera virtual meetings and agent sessions
Opportunity to mentor new team members
Participation in special projects