LiveU

Support Engineer

• Field incoming requests/issues via omni-channel platform (phone, email, and chat).
• Take ownership of requests and support through resolution or escalation.
• Document requests/issues and related support activity.
• Identify priority escalation situations and manage them according.
• Raise awareness of procedures that require modification and/or are missing.
• Collaborate across the company as needed to resolve requests/issues.
• Identify and report cases that could be addressed with self-service and/or automation.

Explore Support Engineer at LiveU. Review requirements and application details.

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Support Engineer