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Rate Analyst – Global Forwarding
Livingston International. Provide pricing, quotes, and top-notch customer service for client and agent requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational knowledge of international air and ocean transportation requirements, including dangerous goods regulations, while providing exceptional customer service and maintaining effective communication with clients and partners. Proficient in analyzing carrier rates and managing quote logs to ensure competitive pricing and compliance with industry standards.
Highest-signal resume keywords
International Air Transportation KnowledgeInternational Ocean Transportation KnowledgeCustomer Service ExcellenceAnalytical AbilityMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Rate AnalysisQuote ManagementFreight Operations SupportCarrier Rate MaintenanceLog and Report Updating
Soft Skills
Exceptional Communication SkillsInterpersonal SkillsCustomer-Focused Problem SolvingOrganizational SkillsMultitasking Ability
Certifications & Qualifications
Associates Degree or Post-Secondary Education
Industry Keywords
Freight TransportationDangerous Goods RegulationsCarrier NetworkSales CollaborationOperational Policies
About the role
Key responsibilities & impact- Provide pricing, quotes, and top-notch customer service for client and agent requests
- Provide quotes to clients, agents, and sales representatives within standardized time frames
- Assist freight operations and sales with rate requests
- Update and maintain quote logs and reports
- Maintain and update air and ocean freight carrier rates for the branch
- Analyze carrier net rates to ensure the company receives the best rates
- Keep client quotations updated and current in conjunction with Sales and Operations
- Develop relationships with carriers, agents, and Livingston business partners
- Inform customers of industry, news, and regulatory changes by telephone and/or email
- Assist the Sales department with quote follow-up
- Communicate with the IFTS Manager Freight as required
- Perform other related duties assigned by management
- Adhere to established policies and procedures
- Report to the Manager, IFTS Freight
- Collaborate with Sales, Operations, other Livingston business partners, and agents
Requirements
What you’ll need- 3 years of related experience
- Required: Associates Degree or post-secondary education
- Strong operational knowledge of international Air and Ocean transportation requirements, including dangerous goods regulations, carriers, and agent network
- Exceptional communication and interpersonal skills
- Ability to develop relationships with people at all levels inside and outside the company
- Ability to work effectively with Operations, agents, and business partners in Canada and the US
- Customer-focused problem-solving ability
- Analytical ability
- Organized and detail-oriented, with ability to multitask, handle a large volume of work, and meet deadlines in a fast-paced environment
- Strong working knowledge of MS Office, including Word and Excel
Benefits
Comp & perks- Part Time with Benefits
- Incentive opportunities
- Comprehensive benefits
- Professional development
- Flexible, growth-oriented environment
- Continuous learning opportunities
- Long-term support
- Accommodations available for applicants and employees with disabilities throughout the recruitment process