Business Operations Manager

Lob

. Own and run three to five concurrent cross-functional programs with defined end states, published statuses, named dependency owners, and target completion dates .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $152,500 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong program management capabilities by owning and driving cross-functional programs to completion, utilizing analytical fluency and effective communication skills. Possesses a solid background in business operations and strategic finance, with a focus on delivering measurable outcomes in fast-paced environments.

Highest-signal resume keywords

Program ManagementCross-Functional CollaborationAnalytical FluencyBusiness OperationsB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementData AnalysisOperational Workflow DesignSQLCost Quantification

Soft Skills

Verbal CommunicationWritten CommunicationCuriosityInitiativeAdaptability

Tools & Technologies

BI ToolsData Warehouse ToolingAI-Assisted Analysis

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Management ConsultingCorporate StrategyRevenue OperationsLogisticsOperationally Intensive Business

Tech Stack

Tools & technologies

SQLGo

About the role

Key responsibilities & impact

Own and run three to five concurrent cross-functional programs with defined end states, published statuses, named dependency owners, and target completion dates
Drive programs to completion across Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market
Escalate stalled dependencies with judgment
Identify operational workflows spanning multiple teams and systems
Quantify current-state costs and design and implement consolidated or automated replacements
Produce analysis behind program decisions using Lob's data and reporting stack and available AI tooling
Document completed programs and transition them to permanent owners with enduring metrics
Prepare and deliver program reviews and status updates for leadership, including recommendations and supporting rationale
Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables
Support company-wide operating cadences such as QBRs and leadership offsites

Requirements

What you’ll need

Strong skills scoping ambiguous work, sequencing dependencies, and holding owners to dates across multiple organizations
Excellent verbal and written communication
Ability to present to and hold a position with a leadership team
Analytical fluency sufficient to reach a defensible number independently
Familiarity with BI/data warehouse tooling and AI-assisted analysis
SQL helpful but not required
Curiosity and initiative
Ability to operate well in a fast-paced environment with shifting priorities and incomplete information
4–7+ years post-undergrad in management consulting/corporate strategy, business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain
Bachelor's degree required
Demonstrated cross-functional outcome with a measurable result
Background in B2B SaaS, marketplace, logistics, or another operationally intensive business preferred

Benefits

Comp & perks

Variable compensation of $30,000–$35,000 annually
RSUs/equity
Remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA
Progressive, fun-spirited, and mentally stimulating environment