Senior Manager, USPS Programs

Lob

. Act as the USPS liaison, subject-matter expert, and internal point of contact with USPS .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $127,500 - $147,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in USPS regulations, mail classification, and postal optimization strategies, with a strong ability to analyze mailing performance and implement cost-saving initiatives. Proven track record in collaborating with cross-functional teams and external partners to enhance mailing workflows and compliance.

Highest-signal resume keywords

USPS Regulations ExpertiseMail Optimization StrategiesCross-Functional CollaborationData Analysis and ReportingProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mail PreparationMail EntryRate StructuresPostal OptimizationPresortComminglingDrop ShippingData AnalysisReportingTroubleshooting

Soft Skills

Strong Communication SkillsOrganizational SkillsStrategic ThinkingInnovative Problem SolvingAttention to Detail

Tools & Technologies

PostalOne!Mail.datLogistics Platforms

Industry Keywords

Direct MailLogisticsManufacturingMTACNAPMPostComPostal Industry Experience

About the role

Key responsibilities & impact

Act as the USPS liaison, subject-matter expert, and internal point of contact with USPS
Monitor USPS regulations, requirements, and postal rate structures to maintain compliance and optimize cost savings and delivery speed
Analyze mail efficiency, delivery performance, and USPS trends to identify improvements and anticipate regulatory changes
Develop and maintain reports on mailing performance, cost efficiency, and compliance
Present findings and recommendations to leadership and key stakeholders
Track USPS promotions and their impact on Lob's customer base
Lead end-to-end management of USPS promotions, including interpreting guidelines, coordinating Product and Sales execution, and ensuring customer participation and compliance
Collaborate with internal and external logistics stakeholders and USPS representatives to negotiate better rates and improve mailing workflows
Represent Lob within MTAC and other USPS organizations
Influence postal policies, postage pricing structures, and service offerings
Translate industry changes into recommendations that improve efficiency, reduce costs, or create customer offerings
Lead initiatives implementing new USPS products, services, or technologies
Train internal teams on USPS policies, technological innovations, and best practices

Requirements

What you’ll need

Minimum of 7+ years in a USPS-related role within a direct mail, logistics, or manufacturing environment
Experience working with USPS regulations, including mail preparation, entry, and rate structures
Bachelor's degree in business, logistics, supply chain, or a related field preferred; equivalent experience considered
Deep understanding of USPS rules, mail classification, and postal optimization strategies such as presort, commingling, and drop shipping
Familiarity with postal software such as PostalOne! and Mail.dat, and relevant logistics platforms
Strong verbal and written communication skills
Ability to work effectively with cross-functional teams and external partners
Ability to think strategically and troubleshoot complex mailing challenges
Track record of finding innovative solutions
Strong organizational skills and ability to manage multiple projects and deadlines while maintaining attention to detail
Active involvement with industry associations such as MTAC, NAPM, or PostCom is a plus
Experience with multiple facility production and coordination between facilities
Postal industry experience

Benefits

Comp & perks

RSUs/equity
Remote working opportunities
Opportunity to play a strategic role in a fast-growing direct mail company
Collaboration with cross-functional teams and high-profile clients
Innovative, progressive, fun-spirited, and mentally stimulating environment
Equal opportunity workplace that values diversity