Regional Practice Manager

Local Infusion

. Provide operational leadership for multiple infusion centers .

Posted 9/30/2026full-timeRaleigh • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations management, focusing on patient access, reimbursement processes, and regulatory compliance. Proven ability to lead and develop teams while implementing strategies to enhance operational efficiency and patient satisfaction.

Highest-signal resume keywords

Healthcare Operations ManagementReimbursement ProcessesTeam Leadership and DevelopmentEHR/EMR Systems ProficiencyRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare AdministrationOperational Strategy DevelopmentInsurance Processes KnowledgePatient Access ManagementReferral ManagementPayer Policy AnalysisProcess ImprovementFinancial Performance MonitoringClinical BackgroundData Analysis

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingTime Management

Tools & Technologies

EHR SystemsEMR SystemsPayer PortalsScheduling SoftwareCRM PlatformsMicrosoft Office Suite

Industry Keywords

Infusion ServicesAmbulatory CareSpecialty PharmacyCommercial InsuranceMedicareMedicaidPatient CareOperational ContinuityVendor RelationshipsHealthcare Technology

About the role

Key responsibilities & impact

Provide operational leadership for multiple infusion centers
Ensure consistent execution of organizational standards, regulatory compliance, and exceptional patient care
Lead, mentor, coach, and develop clinical, intake, and administrative teams
Assess operational challenges and make timely decisions supporting patient care, compliance, employee engagement, and organizational objectives
Monitor regional performance metrics and implement strategies to improve efficiency, patient satisfaction, and financial performance
Ensure standard operating procedures are followed and identify process improvement opportunities
Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and operational continuity
Serve as regional operational expert for patient access, reimbursement, and healthcare insurance processes
Guide Intake teams through payer requirements, prior authorizations, denials, appeals, medical necessity requirements, referral barriers, and specialty medication access
Develop operational strategies to improve patient access and maintain compliance
Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to resolve reimbursement challenges and improve referral conversion
Monitor payer policy changes and communicate workflow enhancements and best practices
Coach and educate team members on insurance processes, documentation requirements, reimbursement workflows, and payer expectations
Escalate complex reimbursement issues and resolve routine and moderately complex insurance challenges
Manage staffing models and labor utilization
Address patient, provider, employee, and facility concerns
Prioritize multiple operational initiatives in a high-volume environment
Use EHR/EMR systems, payer portals, referral management software, scheduling platforms, CRM systems, Microsoft Office, and other healthcare applications
Travel throughout the region for onsite leadership, staffing support, training, and business continuity
Report directly to the Vice President of Operations

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field preferred
Three or more years of progressive leadership experience in healthcare operations, physician practice management, ambulatory care, specialty pharmacy, infusion services, or a related healthcare setting
Strong working knowledge of commercial insurance, Medicare, Medicaid, prior authorizations, reimbursement processes, referral management, specialty medication access, payer policies, and medical necessity documentation
Clinical background preferred
Ability to independently analyze complex situations, make sound decisions, and drive operational outcomes with minimal supervision
Exceptional organizational, prioritization, and time management skills
Ability to manage multiple competing priorities in a fast-paced healthcare environment
Ability to multitask across multiple practices, departments, technology platforms, and operational initiatives
Strong analytical, critical thinking, and problem-solving abilities
Excellent communication, leadership, coaching, and relationship-building skills
High level of initiative, accountability, professionalism, and adaptability
Advanced proficiency with EHR/EMR systems, payer portals, Microsoft Office Suite, scheduling software, CRM platforms, and other healthcare technology systems
Ability and willingness to travel throughout the assigned region, including overnight or short-notice travel

Benefits

Comp & perks

Potential for performance bonuses
Medical, dental, and vision insurance through our employer plan
Short and long-term disability coverage
401(k) with employer match
15 days PTO
Competitive paid parental leave
Flexible return to work policy
Professional development opportunities
Remote-first team culture
Flexible time for families, friends, and hobbies