Local Infusion

Vice President

• Contribute to tools and resources that help the organization scale, including playbooks, technology, and trainings
• Assist in setting monthly, quarterly, and annual targets and align field tactics with corporate OKRs
• Analyze market data to prioritize expansion geographies and new service lines
• Directly manage 8–10 Business Development Representatives
• Recruit, hire, onboard, and coach Business Development Representatives
• Run weekly 1:1s, account plan reviews, and trainings
• Foster a culture of ownership, excellence, accountability, and persistence
• Demonstrate effective field work alongside the team
• Cultivate relationships with specialist offices, health systems, payers, and pharma representatives/managers
• Identify, engage, and close strategic partnerships with enterprise healthcare organizations, including health systems, IDNs, ACOs, and large group practices
• Structure co-marketing and education programs to increase brand recognition and referral pull-through
• Partner with Operations to ensure seamless handoff from referral to treatment
• Relay market feedback and refine messaging with internal teams
• Own CRM hygiene and reporting standards
• Deliver referral-volume and revenue goals for the territory
• Present performance insights and forecasts to executive leadership

Regional Vice President, Central

Business Development Rep

• Grow revenue for assigned locations by driving referrals from specialist physician offices prescribing infusion therapy
• Develop and maintain relationships with specialist physician offices, primary care providers, pharmaceutical representatives, payer case managers, benefits consultants, and employers
• Work with providers, referral partners, and Local Infusion operations to ensure positive patient and physician outcomes
• Increase brand recognition through networking events, conferences, local walks, and community functions
• Liaise between referring practices and Local Infusion operations to educate practices on referral processes and capture patients timely
• Establish collaborative relationships with pharmaceutical representatives and referral sources
• Submit timely, organized reports through CRM, management tracking, and expense platforms
• Meet and exceed sales quota

Business Development Executive

Manager

• Provide operational leadership for multiple infusion centers
• Ensure consistent execution of organizational standards, regulatory compliance, and exceptional patient care
• Lead, mentor, coach, and develop clinical, intake, and administrative teams
• Assess operational challenges and make timely decisions supporting patient care, compliance, employee engagement, and organizational objectives
• Monitor regional performance metrics and implement strategies to improve efficiency, patient satisfaction, and financial performance
• Ensure standard operating procedures are followed and identify process improvement opportunities
• Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and operational continuity
• Serve as regional operational expert for patient access, reimbursement, and healthcare insurance processes
• Guide Intake teams through payer requirements, prior authorizations, denials, appeals, medical necessity requirements, referral barriers, and specialty medication access
• Develop operational strategies to improve patient access and maintain compliance
• Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to resolve reimbursement challenges and improve referral conversion
• Monitor payer policy changes and communicate workflow enhancements and best practices
• Coach and educate team members on insurance processes, documentation requirements, reimbursement workflows, and payer expectations
• Escalate complex reimbursement issues and resolve routine and moderately complex insurance challenges
• Manage staffing models and labor utilization
• Address patient, provider, employee, and facility concerns
• Prioritize multiple operational initiatives in a high-volume environment
• Use EHR/EMR systems, payer portals, referral management software, scheduling platforms, CRM systems, Microsoft Office, and other healthcare applications
• Travel throughout the region for onsite leadership, staffing support, training, and business continuity
• Report directly to the Vice President of Operations

Regional Practice Manager

• Provide operational leadership for multiple infusion centers
• Ensure consistent execution of organizational standards, regulatory compliance, and exceptional patient care
• Lead, mentor, coach, and develop clinical, intake, and administrative teams
• Assess operational challenges and make timely decisions supporting patient care, compliance, employee engagement, and organizational objectives
• Monitor regional performance metrics and implement strategies to improve efficiency, patient satisfaction, and financial performance
• Ensure standard operating procedures are followed and identify process improvement and scalability opportunities
• Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and operational continuity
• Serve as the regional operational expert for patient access, reimbursement, and healthcare insurance processes
• Guide Intake teams through payer requirements, prior authorizations, denials, appeals, medical necessity requirements, referral barriers, and specialty medication access
• Develop strategies to improve patient access and maintain payer and organizational compliance
• Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to resolve reimbursement challenges and improve referral conversion
• Monitor payer policy changes and communicate workflow enhancements and best practices
• Coach and educate team members on insurance processes, documentation requirements, reimbursement workflows, and payer expectations
• Manage staffing models and labor utilization
• Address patient, provider, employee, and facility concerns
• Utilize EHR/EMR systems, payer portals, referral management software, scheduling platforms, CRM systems, Microsoft Office, and other healthcare applications
• Travel throughout the assigned region to provide onsite operational leadership, staffing support, training, and business continuity

Collector

• Manage assigned insurance accounts receivable, focusing on aged, high-dollar, and priority revenue
• Meet established productivity, quality, and accuracy expectations
• Perform collection activities to advance claims toward payment or final resolution
• Research unpaid, denied, and underpaid claims to identify root causes
• Resolve denials, rejections, underpayments, authorization issues, eligibility issues, and other payer barriers
• Select resolution pathways including corrected claims, reconsiderations, appeals, payer escalations, and internal escalations
• Follow payer-specific requirements for timely filing, reconsiderations, appeals, and dispute resolution
• Communicate with payers to obtain claim status, processing details, reference numbers, and next steps
• Maintain concise, complete, and actionable account documentation
• Establish follow-up dates and manage claims throughout the collection lifecycle
• Identify recurring payer trends and systemic issues and escalate them for broader resolution
• Partner with Billing, Authorization, Intake, Cash Posting, Patient Collections, and RCM leadership
• Prioritize inventory based on financial exposure, aging, timely filing risk, and recovery opportunity
• Maintain ownership of assigned inventory through payment or final disposition
• Contribute to aged AR reduction, cash recovery, and inventory resolution

Revenue Cycle Collector

Medical Director

• Provide required physician supervision for nurse practitioners delivering infusion services in ambulatory infusion settings
• Conduct quarterly, at minimum, virtual meetings with supervised nurse practitioners
• Review clinical cases
• Provide guidance and mentorship
• Ensure adherence to clinical protocols and standards of care
• Perform periodic chart reviews and quality assurance checks
• Be available as needed for clinical consultation
• Collaborate with clinical leadership on quality improvement initiatives
• Support protocol development and updates
• Support compliance with regulatory and payer requirements
• Maintain appropriate documentation of supervisory activities as required by the state

Regional Vice President, Central

Business Development Executive

Regional Practice Manager

Regional Practice Manager

Revenue Cycle Collector

Part Time Medical Director