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Accounts Payable Assistant – Affirmative Action Position for Persons with Disabilities
Localiza&Co. Assist customers by phone and chat; .
About the role
Key responsibilities & impact- Assist customers by phone and chat;
- Answer questions, provide guidance, and support the resolution of requests;
- Record and update customer service information in HubSpot;
- Monitor ongoing requests and follow up when necessary;
- Forward requests to the appropriate departments, when applicable;
- Ensure the quality and accuracy of records entered into the system;
- Support the continuous improvement of customer service processes;
- Contribute to a positive and satisfactory customer experience.
Requirements
What you’ll need- High school diploma;
- Basic knowledge of Microsoft Office;
- Comfortable using systems and digital tools;
- Collaborative, customer-focused profile.
- Preferred qualifications: Previous experience in customer service, contact centers, support, or customer relations;
- Knowledge of CRM systems (HubSpot or similar tools);
- Experience providing customer service via chat and phone.
Benefits
Comp & perks- Profit Sharing
- Meal Allowance
- Food Allowance
- Medical Insurance
- Dental Insurance
- Gympass
- Private Pension Plan
- Transportation Allowance
- Allya employee benefits platform
- Unlimited access to various courses at our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals