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Bilingual Customer Service Assistant
Localiza&Co. Assist customers in Spanish and English, providing personalized, high-quality service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates bilingual proficiency in Spanish and English, providing exceptional customer service and support. Capable of resolving inquiries efficiently while maintaining clear communication and organizational skills.
Highest-signal resume keywords
Bilingual Proficiency in Spanish and EnglishCustomer Service ExperienceCritical Thinking SkillsOrganizational SkillsEmpathetic Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationEmpathetic CommunicationResolution-Oriented Approach
Industry Keywords
Customer ServicePerformance IndicatorsFinancial AdjustmentsAccount RegularizationsDocument Review
About the role
Key responsibilities & impact- Assist customers in Spanish and English, providing personalized, high-quality service
- Provide information about vehicle rentals, services, timelines, and company policies
- Resolve customer requests during the first contact whenever possible
- Investigate cases requiring internal systems, cross-departmental validation, or document review
- Process financial adjustments, reprocessing, and account regularizations
- Escalate and follow up on requests with other departments
- Ensure customers clearly understand the next steps
Requirements
What you’ll need- Proven fluency in Spanish and English, both spoken and written
- Completed high school education; post-secondary education in progress is desirable
- Previous experience in customer service or related areas
- Daily monitoring of performance indicators and results
- Clear, empathetic, and resolution-oriented communication skills
- Strong critical thinking and organizational skills
- Affirmative action position for a person with a disability
Benefits
Comp & perks- Profit Sharing
- Food Allowance
- Meal Allowance
- Medical Insurance
- Dental Insurance
- Gympass
- Private Pension Plan
- Transportation Allowance
- Allya employee benefits platform
- Unlimited access to a wide range of courses through our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals