Engineering Leader – Customer Engagement and Communication Platforms

Localiza&Co

. Lead the teams responsible for the Customer Engagement and Communication platforms, including architects, specialists, and engineers.

Posted 10/26/2026full-timeBelo Horizonte • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading technology and software engineering teams, with a strong focus on Salesforce ecosystems, CRM, and Marketing Cloud. Capable of driving product evolution, fostering collaboration, and ensuring integration across various platforms while maintaining accountability for results.

Highest-signal resume keywords

Salesforce Ecosystem LeadershipCRM and Marketing Cloud ExpertiseOmnichannel Communication ExperienceArchitecture and Integration KnowledgeDevSecOps and Development Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringArchitecture LeadershipDigital Product DevelopmentAPIs and IntegrationsCustomer Journey OrchestrationData Application in CRMCloud TechnologiesLegacy ModernizationEvent-Driven ArchitectureCustomer 360 Experience

Soft Skills

CollaborationLeadership DevelopmentOwnershipAccountabilityInfluencing

Tools & Technologies

SalesforceSalesforce Marketing CloudCustomer Engagement PlatformsDigital Communication ToolsCloud Platforms

Industry Keywords

Customer EngagementProduct ManagementTechnology Vendor ManagementScalabilityPerformance Metrics

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the teams responsible for the Customer Engagement and Communication platforms, including architects, specialists, and engineers.
Drive the evolution vision and roadmap in partnership with Product, Business, and Architecture.
Lead the evolution of the Salesforce ecosystem, with a focus on CRM and Marketing Cloud.
Foster a product and platform mindset, prioritizing reusable and scalable capabilities.
Ensure integration across CRM, channels, data, APIs, events, and corporate platforms.
Influence architecture, technology, vendor, and partner decisions.
Promote development best practices, observability, DevSecOps, and solution lifecycle management.
Balance scalability, security, availability, performance, and efficiency.
Lead architects, specialists, and development teams.
Develop professionals and cultivate new leaders.
Create an environment of strong collaboration, ownership, and growth.
Establish autonomy with clear accountability for results.
Translate Marketing, CRM, and Customer Engagement needs into technology direction.
Build close relationships with Product, Data, Security, and Architecture.
Track engineering, quality, availability, efficiency, and value metrics.
Take end-to-end accountability for results, risks, costs, and sustainability.

Requirements

What you’ll need

Extensive experience in Software Engineering or Technology leadership.
Proven track record leading architecture, specialist, and digital product development teams.
Relevant experience with Salesforce and enterprise CRM ecosystems.
Experience with Salesforce Marketing Cloud or equivalent platforms.
Experience with omnichannel communication and customer engagement platforms.
Knowledge of distributed systems, APIs, integrations, and event-driven architecture.
Experience with Customer 360 and an integrated view of the customer.
Experience applying data to CRM, personalization, and customer journey orchestration.
Experience with digital communication via WhatsApp, email, push notifications, and other channels.
Experience with cloud technologies, legacy modernization, and platform engineering.
Experience managing strategic partners and technology vendors.

Benefits

Comp & perks

Profit-Sharing Program
Food Allowance
Meal Voucher
Medical Insurance
Dental Insurance
Gympass
Private Pension Plan
Transportation Voucher
Allya employee benefits platform
Unlimited access to a variety of courses through our Localiza University
Internal training and development programs
Discounts on vehicle purchases and rentals