Junior Continuous Improvement Analyst

Localiza&Co

. Transform customer feedback and complaints into insights and strategic information for the business, contributing to the continuous improvement of the customer experience.

Posted 10/16/2026full-timeBelo Horizonte • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical abilities to investigate problems and transform data into actionable insights, with a focus on continuous improvement and customer experience enhancement. Proficient in root cause analysis and familiar with methodologies such as PDCA, Lean, and Six Sigma.

Highest-signal resume keywords

Root Cause AnalysisContinuous ImprovementCustomer Experience (CX)Power BIProcess Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical AbilityData TransformationMetric DevelopmentManagement ReportingProcess Analysis

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizationDisciplineIntellectual Curiosity

Tools & Technologies

ExcelPower BI

Industry Keywords

Reclame AquiConsumidor.govOmbudsman FunctionsQualityPDCALeanSix Sigma

About the role

Key responsibilities & impact

Transform customer feedback and complaints into insights and strategic information for the business, contributing to the continuous improvement of the customer experience.
Investigate complaints, incidents, and feedback to identify root causes, emerging trends, risks, and improvement opportunities.
Identify weak signals that may reveal vulnerabilities in processes, products, policies, or controls.
Conduct structured analyses of critical topics, consolidating evidence and supporting the prioritization of the company’s main issues.
Prepare reports, studies, and assessments to support decision-making and address structural causes.
Partner with internal teams to drive improvements that reduce recurrence and strengthen customer trust.
Build and maintain knowledge bases, consolidating lessons learned, trends, and relevant cases.
Monitor reputation, customer experience, and issue recurrence metrics, identifying deviations and opportunities for preventive action.
Track the progress of action plans related to the main causes identified by the team.
Support the development of a culture focused on continuous learning, prevention, and structural improvement.

Requirements

What you’ll need

Bachelor’s degree completed.
Analytical ability to investigate problems and connect information from different sources.
Ability to transform data and evidence into assessments and recommendations.
Strong written and verbal communication skills.
Organization and discipline to conduct analyses in a structured manner.
Ability to interact effectively with different departments and stakeholders.
Intermediate Excel skills.
Intellectual curiosity and an interest in investigating complex problems.
Root-cause and continuous-improvement mindset.
Experience with Customer Experience (CX), Reclame Aqui, Consumidor.gov, Ombudsman functions, Quality, or related areas.
Knowledge of Power BI.
Experience with root cause analysis and continuous improvement.
Knowledge of methodologies such as PDCA, Lean, or Six Sigma.
Experience developing metrics and management reports.
Experience with process mapping and analysis.

Benefits

Comp & perks

Profit Sharing
Meal Allowance
Food Allowance
Medical Insurance
Dental Insurance
Gympass
Private Pension Plan
Transportation Allowance
Allya benefits platform
Unlimited access to a wide range of courses through our Localiza University
Internal training and development programs
Discounts on vehicle purchases and rentals