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Multilingual Customer Service Representative
Localiza&Co. Provide support and assistance to customers throughout the vehicle rental and reservation journey .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively assisting customers throughout the vehicle rental process, resolving inquiries, and delivering a positive experience. Proficient in Microsoft Office and fluent in English or Spanish, with the ability to work flexible shifts including weekends and holidays.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyFluent English Or SpanishStrong Typing SkillsCategory B Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsProblem-Solving SkillsInterpersonal Skills
Industry Keywords
Vehicle RentalReservation JourneyCustomer NeedsInbound Customer CallsCustomer Service Procedures
About the role
Key responsibilities & impact- Provide support and assistance to customers throughout the vehicle rental and reservation journey
- Handle nationwide inbound customer calls
- Understand customer needs
- Provide guidance and answer questions
- Assist in resolving customer requests
- Follow the company’s customer service procedures, deadlines, and standards
- Deliver a positive experience and create value for every customer
Requirements
What you’ll need- Completed or ongoing undergraduate degree
- Experience in customer service
- Full availability to work various shifts
- Availability to work scheduled weekends and holidays (5-on/2-off schedule)
- Proficiency in Microsoft Office
- Strong typing skills
- Fluent English or Spanish
- Category B driver’s license preferred
Benefits
Comp & perks- Home office allowance
- Dress code: be yourself!
- Special discounts on car rentals and the purchase of pre-owned vehicles
- Gympass
- Profit Sharing and Results Program (PLR)
- Health insurance
- Dental insurance
- Private pension plan
- On-site company restaurant
- Allya benefits and discounts network
- Life insurance
- Meal allowance
- Food allowance
- Transportation allowance
- Localiza University (in-person and online training for your professional development)
- Support Program for Expecting Mothers
- Acolher Program, offering psychological, financial, and legal guidance
- On-site medical offices for emergency care
- Dedicated employee service center
- On-site services (gym, nail salon, bank, copy center, and snack bar)
- Open-plan workspaces