Client Team Representative

Location Services, LLC

. Resolve client/debtor requests received via the company phone system (Jive) .

Posted 10/3/2026full-timeIndianapolis • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client communication and data entry skills while effectively managing multiple requests in a fast-paced environment. Proficient in utilizing Microsoft Office tools to support client interactions and reporting.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsMicrosoft Office ProficiencyExcellent Communication SkillsInternet Research Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryClient Account ReviewRequest FulfillmentReportingSkip Work Engagement

Soft Skills

Professional Phone DemeanorAdaptabilityClear Communication

Tools & Technologies

Jive Phone SystemEmail ProcessesAssignment System

Certifications & Qualifications

Associates DegreeBachelors Degree (Preferred)

Industry Keywords

Client RequestsDebtor CommunicationCustomer InteractionOperational Support

About the role

Key responsibilities & impact

Resolve client/debtor requests received via the company phone system (Jive)
Transfer calls to the appropriate team for requests requiring additional assistance
Respond to client requests for account updates or additional information
Fulfill requests received via system using email processes and internal systems
Review client accounts for potential incremental skip work and engage clients where applicable
Answer client and debtor calls and provide accurate data entry and updates
Research and review incoming requests for action needed by the operations team
Support client requests through the assignment system, company system of record, and email process
Provide initial review of new client-provided addresses to determine whether action is needed
Communicate with clients clearly and precisely to fulfill requests
Communicate results and areas of opportunity to leadership
Provide daily, weekly, and monthly reporting to management

Requirements

What you’ll need

Associates Degree or equivalent from a two-year college or technical school
Bachelors Degree a plus
At least one year of call center, customer service or industry-related experience required
Multiple phone line experience preferred
Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel
Must possess a professional phone demeanor
Excellent written and verbal communication skills
Ability to work in an ever-changing environment focused on providing exceptional service
Knowledge/use of internet and search engines
Capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects
Must be legally authorized to work in the United States
Must be able to sit at a computer terminal for an extended period
May be asked to lift approximately 25 lbs.
Evening and weekend work may be required as job duties demand

Benefits

Comp & perks

Competitive compensation package
Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
PTO and holidays