Location Services, LLC

Representative

• Resolve client/debtor requests received via the company phone system (Jive)
• Transfer calls to the appropriate team for requests requiring additional assistance
• Respond to client requests for account updates or additional information
• Fulfill requests received via system using email processes and internal systems
• Review client accounts for potential incremental skip work and engage clients where applicable
• Answer client and debtor calls and provide accurate data entry and updates
• Research and review incoming requests for action needed by the operations team
• Support client requests through the assignment system, company system of record, and email process
• Provide initial review of new client-provided addresses to determine whether action is needed
• Communicate with clients clearly and precisely to fulfill requests
• Communicate results and areas of opportunity to leadership
• Provide daily, weekly, and monthly reporting to management

Client Team Representative

General

• Coordinate transportation remarketing activities
• Handle the client insurance damage claim process
• Support the Remarketing Manager with daily administrative tasks
• Communicate regularly with clients and auction sites via AutoIMS and VRM
• Escalate issues as needed
• Place assignments in IMS from VRM according to the Task Report
• Assign vehicles to the correct auction site
• Monitor VRM for newly added assignments
• Partner with the transportation team on daily tasks
• Update transport status in VRM
• Audit vehicles arriving at auction
• Process and complete redemptions
• Send vehicle releases to assigned recovery agents
• Coordinate invoicing and payment activities with clients and auctions
• Review invoices, approve payments, and submit them to accounting
• Coordinate vehicle releases, transportation, and titles with auctions
• Monitor AutoIMS automated emails and annotate communications in AutoIMS and VRM
• Use AutoIMS, VRM, Centerpoint, and RDN to manage damage claims, redemptions, titles, and transportation processes
• File client claims and gather required documentation
• Update claim details in VRM for lien-holder visibility
• Monitor claims and place vehicles on or off hold
• Resolve unfinished tasks identified in daily VRM reporting

Client Team Representative

Remarketing Transportation Specialist