Customer Success Manager

Locus Robotics

. Oversee daily customer site operations, proactively addressing challenges and ensuring a seamless, high-quality experience.

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing customer site operations, ensuring high-quality experiences, and driving continuous improvement in logistics and warehouse management. Proficient in analyzing performance metrics and managing technical escalations while maintaining strong communication with stakeholders.

Highest-signal resume keywords

Bachelor's Degree In Computer Science5+ Years' Experience In 3PL OperationsKnowledge Of Networking TechnologyExcellent Written And Verbal Communication SkillsAbility To Manage Multiple Priorities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warehouse OperationsLogistics ManagementPerformance Metrics AnalysisTechnical Issue ResolutionChange Request Management

Soft Skills

Problem SolvingSelf-MotivationCustomer Relationship ManagementEffective Communication

Tools & Technologies

Networking RoutersWIFI TechnologySwitchesFirewalls

Industry Keywords

3PLWarehouse ManagementLogistics OperationsCustomer DeploymentSystem Performance

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Oversee daily customer site operations, proactively addressing challenges and ensuring a seamless, high-quality experience.
Ensure a successful customer deployment while driving continuous improvement and customer satisfaction.
Serve as the primary point of contact for escalated technical issues, driving timely resolution and clear customer communication.
Coordinate warehouse mapping, preventive maintenance, and system upgrades to maximize system performance and minimize disruption.
Own the change request process, aligning customers and internal teams on impacts to scope, schedule, and budget.
Compile and analyze key performance metrics, including throughput, units per hour (UPH), and lines per hour, to track performance, identify trends, and support customer status reporting.
Conduct post-project evaluations to capture lessons learned, celebrate successes, and identify opportunities to improve future customer deployments.
Monitor customer site performance to ensure compliance with contractual requirements.
Scale system capabilities to support evolving customer needs, operational growth, and long-term success.
Partner with customers and Locus Robotics teams to drive adoption, solve challenges, strengthen relationships, and deliver an exceptional customer experience.

Requirements

What you’ll need

Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field.
5+ years' hands-on experience with 3PL, Warehouse, or logistics operations.
Knowledge of networking and network technology, such as routers, WIFI, switches, and firewalls.
Ability to communicate technical/complex information both verbally and in writing.
Strong ability to manage multiple priorities and respond effectively to urgent or high-pressure situations.
Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
Self-motivated and able to solve problems independently and in customer settings.
Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.
Up to 50% US travel to customer sites.

Benefits

Comp & perks

Bonus
Equity
Continuous learning opportunities
Career growth opportunities