Locus Robotics

Customer Success Manager

• Oversee daily customer site operations, proactively addressing challenges and ensuring a seamless, high-quality experience.
• Ensure a successful customer deployment while driving continuous improvement and customer satisfaction.
• Serve as the primary point of contact for escalated technical issues, driving timely resolution and clear customer communication.
• Coordinate warehouse mapping, preventive maintenance, and system upgrades to maximize system performance and minimize disruption.
• Own the change request process, aligning customers and internal teams on impacts to scope, schedule, and budget.
• Compile and analyze key performance metrics, including throughput, units per hour (UPH), and lines per hour, to track performance, identify trends, and support customer status reporting.
• Conduct post-project evaluations to capture lessons learned, celebrate successes, and identify opportunities to improve future customer deployments.
• Monitor customer site performance to ensure compliance with contractual requirements.
• Scale system capabilities to support evolving customer needs, operational growth, and long-term success.
• Partner with customers and Locus Robotics teams to drive adoption, solve challenges, strengthen relationships, and deliver an exceptional customer experience.

Explore Customer Success Manager at Locus Robotics. Review requirements and application details.

Open roles

Customer Success Manager