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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing front office operations and guest services, ensuring high performance and compliance with service standards. Proficient in financial management, guest feedback analysis, and staff training to enhance guest experiences and operational efficiency.
Highest-signal resume keywords
Guest Services ManagementSupervisory ExperienceFinancial Record MaintenanceMicrosoft Suite ProficiencyProperty Management Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Guest ServicesPayroll ManagementPerformance ReportingEmergency HandlingRoom Allocation
Soft Skills
Effective CommunicationTeam LeadershipMentoring
Tools & Technologies
OperaHOTSOSMedallia
Industry Keywords
HospitalityFront Office OperationsService StandardsGuest FeedbackHousekeeping
About the role
Key responsibilities & impact- Manage daily operations of the Front Office Team
- Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards
- Deliver exceptional guest experiences and exceed guest expectations at the front desk and in concierge services
- Manage payroll services, including scheduling, time-card edits, time-off approvals, and one-time payment reporting
- Monitor, communicate, and respond to guest feedback to improve service quality and guest loyalty and satisfaction
- Oversee room allocations based on guest preferences and coordinate with housekeeping
- Implement training programs and mentor staff
- Serve as the primary contact for internal and external inquiries
- Conduct audits and maintain accurate financial records
- Ensure timely payment processing and analyze financial performance
- Prepare performance reports for management on operational effectiveness and guest feedback
- Collaborate on initiatives promoting hotel services and operational efficiency
- Handle emergencies while ensuring guest and staff safety and security
- Supervise Front Desk and Guest Services Teams
- Perform additional duties as assigned
Requirements
What you’ll need- Minimum of two years of experience with guest services and/or housekeeping required
- Minimum of one year of supervisory experience in hospitality or a B.S. in Hospitality with one year in a leadership development program preferred
- Proficiency in Microsoft Suite required
- Ability to learn Property Management Systems required
- Familiarity with Opera, HOTSOS, and Medallia preferred
- Ability to communicate effectively in English, both verbally and in writing
- Open availability aligned with business needs
- Ability to work prolonged periods sitting or standing while using hands, fingers, vision, and hearing to operate computer and phone systems
- Veterans and military spouses encouraged to apply
Benefits
Comp & perks- One free meal per shift
- Free theme park access
- Competitive health & wellness benefits
- 401(k) and company match
- Paid sick days, vacation, and holidays
- Paid bereavement
- Pet insurance and paid pet bereavement
- Training and development opportunities
- Career growth opportunities
- Tuition reimbursement
- Team Member Hotel Rates
- Other discounts and perks