Loews Hotels & Co

General

• Perform all duties associated with the setup, delivery, and service of Room Service orders according to Loews Hotels standards
• Deliver and set up amenity presentations and provide service for functions in Hospitality Suites
• Check Room Service orders for accuracy and completeness before departing the kitchen
• Obtain proper charge authorization or payment for delivered orders
• Pick up soiled Room Service trays and carts from guestrooms and corridors as needed
• Perform other duties as assigned

Room Service Server

Controller

• Oversee friendly, professional, and efficient hotel guest registration, check-in, check-out, and account settlement
• Support Front Desk Agents and Management, especially during peak periods
• Assist with guest requests and complaint resolution
• Perform Front Desk, Reservations, and Star Service functions as operationally required
• Print occupancy, arrivals, departures, backup, group no-show, in-house, and arrivals reports
• Review specials reports and coordinate pre-blocking and special guest services
• Block returning relocated guests and communicate special requests to Housekeeping
• Coordinate amenity deliveries with Room Service
• Monitor room changes, duplicate reservations, due-outs, express checkouts, no-shows, and pre-registered guests
• Process applicable late check-out charges
• Check out-of-order room status and monitor showroom availability
• Review group resumes and verify billing procedures, VIPs, and special requests
• Conduct daily line-ups and monitor arrivals to ensure room readiness
• Clear departures with Housekeeping and ensure guest departure calls are completed
• Report guest needs and problem resolutions accurately
• Assist with remote and reserved registration and check-out for groups
• Answer telephone calls, address complaints and requests, and log phone interactions
• Monitor occupancy, room availability, room categories, bedding, and amenity availability to prevent overbooking and ensure accurate billing
• Monitor Master accounts for check-in and extensions
• Maintain Rooms Control and Back Office areas, equipment, and supplies
• Execute emergency procedures and notify appropriate departments of significant issues
• Attend hotel meetings and training sessions
• Maintain Loews Hotels Star Service standards and comply with hotel policies, safety regulations, and procedures
• Promote teamwork and provide polite, friendly, and helpful service

Rooms Controller

• Deliver pizza to guest rooms
• Greet guests in a polite professional manner
• Record all aspects of guest orders accurately and enter them into the computer
• Inspect the presentation of all food items to ensure a quality product is delivered as ordered
• Perform other duties as assigned

Pizza Delivery Attendant

Administrative Assistant

• Manage daily operations of the Front Office Team
• Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards
• Deliver exceptional guest experiences and exceed guest expectations at the front desk and in concierge services
• Manage payroll services, including scheduling, time-card edits, time-off approvals, and one-time payment reporting
• Monitor, communicate, and respond to guest feedback to improve service quality and guest loyalty and satisfaction
• Oversee room allocations based on guest preferences and coordinate with housekeeping
• Implement training programs and mentor staff
• Serve as the primary contact for internal and external inquiries
• Conduct audits and maintain accurate financial records
• Ensure timely payment processing and analyze financial performance
• Prepare performance reports for management on operational effectiveness and guest feedback
• Collaborate on initiatives promoting hotel services and operational efficiency
• Handle emergencies while ensuring guest and staff safety and security
• Supervise Front Desk and Guest Services Teams
• Perform additional duties as assigned

Assistant Front Office Manager

• Provide prompt, efficient and professional food and beverage service
• Apply working knowledge of cash handling, inventory and food preparation procedures
• Maintain current knowledge of menu offerings, including ingredients, preparation method, presentation, appearance and preparation time
• Monitor guests, anticipate needs, respond to requests and ensure satisfaction
• Perform other duties as assigned

F&B Coffee Attendant

Supervisor

• Oversee daily operations of food and beverage outlets
• Ensure high levels of customer satisfaction and maintain quality service standards
• Support the Assistant Outlet Manager and/or Manager by supervising staff and managing inventory
• Ensure compliance with health and safety regulations
• Conduct inspection rounds for organization, cleanliness, maintenance, and supplies
• Monitor adherence to service standards, SOPs, uniform, and grooming standards
• Supervise guest service and respond to guests needing assistance
• Establish and monitor side work completion
• Maintain and secure the bank according to SOP
• Review and prepare shift communication sheets; check call-offs and floor-plan coverage
• Check restaurant cleanliness and setup
• Communicate with the restaurant manager regarding special events and house counts
• Assist with menu classes, taste panels, and month-end inventory counts
• Communicate with team members about service, scheduling, safety chats, MSDS, and bulletins
• Report unsafe working conditions
• Ensure proper handling of guest checks and cash transactions
• Intercede or fill in for team members as needed
• Promote teamwork and promptly report significant problems or unusual matters
• Execute emergency procedures and comply with safety regulations, hotel standards, policies, and rules
• Attend hotel meetings and training sessions
• Maintain equipment and work areas in excellent condition
• Remain current with hotel information and changes
• Comply with uniform and grooming standards
• Perform other duties as assigned

Food & Beverage Supervisor

Manager

• Assist the Director of Food and Beverage with overall management of restaurant outlets
• Plan, organize, direct, and coordinate outlet activities to ensure efficient department operations
• Maintain staffing levels for optimal performance
• Represent the Director of Food and Beverage in their absence
• Ensure adherence to departmental and Loews Hotels guidelines, policies, and procedures
• Manage labor, service operations, inventory control, and operating costs
• Supervise outlet activities to ensure quality product and service delivery
• Interact with guests to ensure satisfaction and enjoyment of the dining experience
• Prepare storeroom requisitions and maintain costs within budget guidelines
• Review payroll reports and control daily labor costs
• Communicate with the Executive Chef or Sous Chef about reservations, large parties, and VIPs
• Interview, train, appraise, coach, counsel, and discipline departmental personnel
• Evaluate employee performance and establish goals and training needs
• Attend hotel and departmental meetings and training sessions
• Recommend product, service, and operational changes based on guest needs, guest mix, and competitive conditions
• Work visibly on the restaurant floor during peak service times while communicating with bar and room service
• Promote teamwork, safety, cleanliness, emergency procedures, recycling, and hotel standards

Restaurant Manager

Full-stack Engineer

• Provide subject matter expertise on endpoint security technologies, including design, configuration, integration, and deployment of enterprise security software and infrastructure
• Enhance and maintain endpoint security platforms and processes, including antivirus, antimalware, encryption, system hardening, EDR, MDM, web content management, DNS security, identity solutions, SIEM, and patch management
• Perform threat analysis, monitor security events for breaches, and triage suspicious behavior
• Support endpoint infrastructure health, performance, stabilization, and tuning
• Research emerging technologies and contribute to enterprise technology evaluations and roadmap discussions with leadership and vendors
• Evaluate endpoint security solutions and design strategies to improve protection against emerging threats
• Assess security technologies and identify opportunities for improved endpoint protection controls
• Ensure security solutions, policies, and procedures address threats; recommend technical support processes, metrics, and SLAs
• Maintain and enforce endpoint security policies and standards aligned with governance, risk, audit policies, regulations, best practices, ISO 27001, NIST, and CIS
• Create and deliver endpoint security and compliance reports
• Support and document implementation of approved endpoint security software and infrastructure
• Oversee projects from inception to closure according to business requirements and stakeholder standards
• Ensure compliance with corporate governance, security-risk, and audit policies and best practices
• Mentor junior staff and serve as an escalation and engagement point of contact
• Develop technical documentation, policies, and procedures; communicate technical standards to IT teams and junior staff
• Maintain regular attendance, attend mandatory training and meetings, and work varying schedules as needed
• Manage multiple projects to timely completion
• Perform other duties as assigned

Senior Engineer, Endpoint Security

Software Engineer

• Perform advanced trade-specific repairs in electrical, plumbing, HVAC/refrigeration, carpentry, painting, locksmithing, and general maintenance
• Supervise and assist with scheduled, emergency, and preventive maintenance tasks
• Read and interpret fire panel codes and respond to alarms
• Apply egress and emergency procedures to ensure safety compliance
• Diagnose and resolve issues using MEP systems knowledge
• Manage inventory and order parts and materials
• Review and inspect completed work orders for accuracy and quality
• Respond to maintenance-related guest concerns
• Maintain cleanliness and safety standards in work areas
• Collaborate with other departments for smooth operations
• Monitor energy consumption and assist with ADA compliance initiatives
• Administer key and tool control procedures
• Conduct property inspections
• Lead operations hands-on and support the team on the floor

Engineering Supervisor

• Assist the Culinary Management team with daily kitchen operations
• Ensure food quality, staff efficiency, and compliance with safety and sanitation standards
• Assist management with staffing, training, and scheduling
• Supervise kitchen activities to maintain high-quality food production and service delivery
• Maintain inventory levels by ordering products from the storeroom
• Ensure security, proper use, and control of operating supplies and equipment
• Follow the New Hire Training program in accordance with hotel policy
• Attend required hotel meetings and assist with departmental meetings
• Promote and apply teamwork skills
• Report concerns or significant matters promptly to management
• Maintain a polite, friendly, and helpful demeanor toward guests, management, and team members
• Execute emergency procedures in accordance with Loews Hotels standards
• Comply with safety regulations, procedures, hotel standards, policies, and rules
• Maintain cleanliness and excellent condition of equipment and work areas
• Perform other duties as assigned

Culinary Supervisor

• Handle all luggage, baggage, packages, and similar items carefully and safely
• Maintain complete familiarity with room types, room amenities, and hotel facilities
• Provide hotel guests with information about rooms, amenities, and facilities
• Prioritize multiple tasks and complete projects with a sense of urgency
• Perform work with attention to detail

Bell Person

• Maintain thorough knowledge of the local area, including restaurants, attractions, and shops
• Maintain familiarity with hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
• Make dining, theater, tour, travel, and other arrangements
• Personalize services and anticipate guest requests whenever possible
• Demonstrate a professional attitude when interacting with guests, hotel staff, and vendors in person and by telephone
• Perform other duties as assigned

Lobby Concierge

• Welcome guests to the hotel and provide parking information
• Ensure proper and safe traffic flow
• Store luggage for guests when guestrooms are not ready upon arrival
• Summon taxis for outbound guests and provide information about other transportation options

Door Greeter, Luggage Coordinator

• Greet guests in a polite professional manner
• Control the reservation system, accept reservations, and enter them accurately
• Communicate with servers and managers to assure efficient seating, table utilization, special needs, and delays
• Determine guest needs, verify table availability, and assign appropriate tables for seating
• Perform other duties as assigned

Host/Hostess

• Provide prompt, efficient, and professional food and beverage service
• Apply working knowledge of cash handling, inventory, and food preparation procedures
• Prepare food item presentations according to guidelines and deliver them to guests
• Maintain current knowledge of menu offerings, including ingredients, preparation method, presentation, appearance, and preparation time
• Monitor guests, anticipate needs, respond to requests, and ensure satisfaction
• Perform other duties as assigned