Rooms Controller

Loews Hotels & Co

. Oversee friendly, professional, and efficient hotel guest registration, check-in, check-out, and account settlement .

Posted 10/2/2026full-timeOrlando • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in guest services, including efficient hotel registration, check-in, and check-out processes. Proficient in managing guest requests and complaints while maintaining high standards of service and operational efficiency.

Highest-signal resume keywords

Guest Services ExperienceProperty Management SystemsOpera FamiliarityHOTSOS FamiliarityEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hotel RegistrationCheck-In ProceduresCheck-Out ProceduresAccount SettlementOccupancy ReportingRoom Availability MonitoringBilling ProceduresEmergency ProceduresAttention to DetailMulti-Tasking

Soft Skills

Excellent People SkillsTeamworkProblem ResolutionFlexibilityIndependence

Tools & Technologies

Property Management SystemsOperaHOTSOSComputer SystemsPhone Systems

Industry Keywords

HospitalityGuest RegistrationFront Desk OperationsService StandardsHotel Policies

About the role

Key responsibilities & impact

Oversee friendly, professional, and efficient hotel guest registration, check-in, check-out, and account settlement
Support Front Desk Agents and Management, especially during peak periods
Assist with guest requests and complaint resolution
Perform Front Desk, Reservations, and Star Service functions as operationally required
Print occupancy, arrivals, departures, backup, group no-show, in-house, and arrivals reports
Review specials reports and coordinate pre-blocking and special guest services
Block returning relocated guests and communicate special requests to Housekeeping
Coordinate amenity deliveries with Room Service
Monitor room changes, duplicate reservations, due-outs, express checkouts, no-shows, and pre-registered guests
Process applicable late check-out charges
Check out-of-order room status and monitor showroom availability
Review group resumes and verify billing procedures, VIPs, and special requests
Conduct daily line-ups and monitor arrivals to ensure room readiness
Clear departures with Housekeeping and ensure guest departure calls are completed
Report guest needs and problem resolutions accurately
Assist with remote and reserved registration and check-out for groups
Answer telephone calls, address complaints and requests, and log phone interactions
Monitor occupancy, room availability, room categories, bedding, and amenity availability to prevent overbooking and ensure accurate billing
Monitor Master accounts for check-in and extensions
Maintain Rooms Control and Back Office areas, equipment, and supplies
Execute emergency procedures and notify appropriate departments of significant issues
Attend hotel meetings and training sessions
Maintain Loews Hotels Star Service standards and comply with hotel policies, safety regulations, and procedures
Promote teamwork and provide polite, friendly, and helpful service

Requirements

What you’ll need

Minimum of one year of experience in hospitality or a relevant industry required
Previous experience with guest services preferred
Intermediate computer skills required
Ability to learn Property Management Systems required
Familiarity with Opera preferred
Familiarity with HOTSOS preferred
Ability to communicate effectively in English, verbally and in writing
Flexibility to work varied schedules, including days, nights, weekends, and holidays
Ability to sit or stand for prolonged periods while using hands, fingers, vision, and hearing to operate computer and phone systems
Ability to handle multiple tasks simultaneously with attention to detail
Ability to work independently
Excellent people skills

Benefits

Comp & perks

One free meal per shift
Free theme park access
Training and development opportunities
Diversity, belonging, and inclusion initiatives
Opportunities for career growth and meaningful impact