Digital Marketing Account Director – Client Services

Logical Media Group

. Own and grow key client relationships and serve as the primary point of accountability for assigned clients .

Posted 9/29/2026full-timeRemote • Pennsylvania • United StatesLead💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in account management and project management, with a strong focus on client relationship development, strategic planning, and financial oversight. Proven ability to lead cross-functional teams and drive organic account growth while ensuring client satisfaction and project performance.

Highest-signal resume keywords

Account ManagementProject ManagementClient Relationship DevelopmentBusiness DevelopmentDigital Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningBudget ManagementRisk IdentificationResource AllocationRevenue ForecastingScope DevelopmentProposal WritingPresentation SkillsStrategic PlanningClient Satisfaction Monitoring

Soft Skills

Communication SkillsNegotiation SkillsFacilitation SkillsRelationship BuildingLeadership

Industry Keywords

Digital AgencyCreative AgencyIntegrated AgencyProfessional ServicesClient Services

About the role

Key responsibilities & impact

Own and grow key client relationships and serve as the primary point of accountability for assigned clients
Manage client accounts and associated projects from initial request and scoping through planning, production, delivery, completion, and closeout
Lead strategic planning sessions, quarterly business reviews, roadmap discussions, and executive presentations
Develop project plans, schedules, milestones, deliverables, briefs, budgets, and resource plans
Coordinate work across Strategy, Creative, Content, Marketing, Technology, Operations, and production teams
Lead internal kickoffs, status meetings, working sessions, and day-to-day client communications
Identify and resolve risks, roadblocks, scope changes, resource needs, and project budget issues
Develop account growth plans and identify additional projects, services, retainers, and strategic engagements
Monitor account revenue, forecasts, profitability, utilization, project performance, and client satisfaction
Manage new business pitch processes, qualify RFPs, and lead proposals, presentations, scopes, estimates, and strategic recommendations
Build relationships with prospective clients, industry contacts, and partners
Serve as the connector between clients and internal teams, facilitate cross-functional decisions, and mentor less experienced Client Services team members
Contribute to improving Client Services processes, project management standards, and business development practices

Requirements

What you’ll need

7 to 10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services environment
Significant experience in a digital, creative, marketing, technology, or integrated agency environment is preferred
Demonstrated experience simultaneously managing client relationships and the projects associated with those accounts
Strong project management capabilities, including scopes, schedules, budgets, resources, dependencies, risks, and cross-functional teams
Proven success managing complex, high-value client relationships and developing relationships with senior and executive-level stakeholders
Proven ability to identify and develop organic account growth opportunities
Experience leading or playing a significant role in new business pitches, RFP responses, proposals, presentations, estimates, and scope development
Strong understanding of agency financial fundamentals, including revenue forecasting, project budgets, profitability, and utilization
Broad understanding of digital strategy and services, with the ability to connect business challenges to multidisciplinary solutions
Excellent presentation, communication, facilitation, negotiation, and relationship-building skills, with strong executive presence
Demonstrated ability to lead and influence cross-functional teams without relying on direct authority
Ability to move comfortably between high-level strategy and hands-on project management
Ability to travel for client meetings, pitches, conferences, and agency events as needed