Digital Marketing Account Director, Client Services

Logical Media Group

. Own and grow key client relationships and guide strategic planning .

Posted 11/4/2026full-timeRemote • Pennsylvania • United StatesLead💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in account management and project management, with a strong focus on client relationship building, strategic planning, and revenue growth. Proficient in leading cross-functional teams and managing complex projects within a digital agency environment.

Highest-signal resume keywords

Account ManagementProject ManagementClient Relationship DevelopmentDigital Marketing StrategyBusiness Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Scope ManagementBudget ManagementResource AllocationRisk IdentificationRevenue ForecastingProposal DevelopmentRFP ResponsesPresentation SkillsStrategic PlanningUtilization Management

Soft Skills

Communication SkillsNegotiation SkillsRelationship BuildingFacilitation SkillsLeadership Skills

Industry Keywords

Digital AgencyCreative AgencyIntegrated AgencyClient ServicesProfessional Services

About the role

Key responsibilities & impact

Own and grow key client relationships and guide strategic planning
Manage client engagements from initial request and scoping through planning, production, delivery, and completion
Serve as the primary point of accountability for assigned clients and successful work delivery
Lead quarterly planning sessions, business reviews, roadmap discussions, and executive presentations
Monitor account health, client satisfaction, retention risk, revenue, project performance, and opportunities
Manage project scope, timelines, budgets, resources, quality, deliverables, schedules, dependencies, and closeout
Coordinate Strategy, Creative, Content, Marketing, Technology, Operations, and production teams
Lead internal kickoffs, status meetings, working sessions, and day-to-day client communication
Identify risks, roadblocks, scope changes, and resource needs, partnering with Operations and department leads to resolve them
Develop account growth plans and identify additional projects, services, retainers, and strategic engagements
Contribute to agency revenue and profitability goals, forecasts, and utilization
Manage new business pitches, RFP qualification, proposals, presentations, scopes, estimates, and strategic recommendations
Build relationships with prospective clients, industry contacts, and partners
Serve as the connector between clients and internal cross-functional teams
Mentor less experienced Client Services team members and improve Client Services, project management, and business development practices

Requirements

What you’ll need

7 to 10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services environment
Significant experience in a digital, creative, marketing, technology, or integrated agency environment is preferred
Demonstrated experience simultaneously managing client relationships and the projects associated with those accounts
Strong project management capabilities, including scopes, schedules, budgets, resources, dependencies, risks, and cross-functional teams
Proven success managing complex, high-value client relationships and developing relationships with senior and executive-level stakeholders
Proven ability to identify and develop organic account growth opportunities
Experience leading or playing a significant role in new business pitches, RFP responses, proposals, presentations, estimates, and scope development
Strong understanding of agency financial fundamentals, including revenue forecasting, project budgets, profitability, and utilization
Broad understanding of digital strategy and services, with the ability to connect business challenges to multidisciplinary solutions
Excellent presentation, communication, facilitation, negotiation, and relationship-building skills, with strong executive presence
Demonstrated ability to lead and influence cross-functional teams without relying on direct authority
Ability to move comfortably between high-level strategy and hands-on project management
Ability to travel for client meetings, pitches, conferences, and agency events as needed