Client Delivery Manager

Logicalis GmbH

. Serve as the primary owner of the operational customer relationship for assigned Overwatch Elite clients .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic customer relationships and delivering operational excellence through effective governance, incident management, and cross-functional coordination. Proficient in aligning service delivery with client objectives while ensuring accountability and transparency in communication.

Highest-signal resume keywords

Customer Relationship ManagementIncident ManagementService Delivery CoordinationGovernance LeadershipProblem Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service-Level ManagementOperational ReportingWorkflow AutomationChange ManagementTechnical Account ManagementCloud ServicesIT OperationsInfrastructure ServicesManaged ServicesConsulting

Soft Skills

Stakeholder ManagementProblem-SolvingCommunicationBuilding RapportTrust Establishment

Tools & Technologies

Microsoft OfficeService Desk ToolsAutomation ToolsIntegration Systems

Certifications & Qualifications

Project Management CertificationTechnical CertificationCloud CertificationSecurity CertificationService Management Certification

Industry Keywords

Client-Facing TechnologyOperational ReadinessCustomer SuccessService ExpansionRisk Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary owner of the operational customer relationship for assigned Overwatch Elite clients
Maintain understanding of clients’ business objectives, strategic priorities, expectations, and success measures
Own the end-to-end delivery experience and align services with contractual commitments, client expectations, and desired outcomes
Lead customer governance and service reviews connecting SLA performance, operational trends, risks, sentiment, and improvement actions to client priorities
Drive accountability for customer commitments, service requests, action items, and operational deliverables
Lead client onboarding and the 90-day adaptive burn-in process
Maintain onboarding plans, milestones, dependencies, risks, and stakeholder communications
Validate operational readiness, including monitoring, documentation, support processes, escalation procedures, and stakeholder alignment
Serve as the client-facing leader during P1 incidents, significant service-impacting events, and escalations
Coordinate technical teams, leaders, vendors, and third parties through resolution while providing transparent client communication
Own problem management, post-incident reviews, root cause analysis, and corrective and preventive actions
Orchestrate engineering, architecture, Service Desk, Security Operations, Professional Services, Customer Success, Account Executive, and Managed Services resources around customer priorities
Maintain accurate customer documentation, operational records, service procedures, and governance artifacts
Support service expansions, integrations, migrations, and operational improvements
Protect the confidentiality and security of client information

Requirements

What you’ll need

Bachelor's degree in a related field or an equivalent combination of education and relevant experience
3+ years of experience in managed services, IT operations, infrastructure services, service delivery, technical account management, consulting, or a related client-facing technology role
Experience owning strategic customer relationships, leading governance discussions, and aligning service delivery with customer priorities and outcomes
Experience coordinating cross-functional technical teams and managing critical incidents, escalations, and recurring service problems
Working knowledge of incident, problem, change, request, escalation, and service-level management
Ability to apply practical, risk-based controls in a flexible, high-accountability model without relying on rigid or process-heavy frameworks
Familiarity with workflow automation, systems integration, operational reporting, and Microsoft Office applications
Relevant project management, technical, cloud, security, automation, or service management certifications
Ability to build rapport, establish credibility, and earn trust with executive, business, and technical stakeholders
Strong customer-success orientation and commitment to improving customer outcomes and experience
Ability to balance strategic relationship ownership with disciplined operational execution
Ability to translate technical and operational information into clear business discussions and recommendations
Strong problem-solving, root cause analysis, communication, and stakeholder management skills
Ability to influence cross-functional teams, drive accountability without direct authority, and operate effectively in a fast-paced environment