Logicalis GmbH

Technical Project Manager

• Plan and manage IT projects through the entire life cycle using Logicalis PMO project delivery methodology
• Deliver projects within approved Statement of Work parameters, on time, within budget, and with exceptional customer service
• Lead Professional Services teams in initiating, planning, and delivering technology solutions
• Manage project communications, internal and external stakeholders, project costs, schedules, scope, risks, issues, resources, and quality
• Develop and maintain project plans, including Gantt charts, predecessors, milestones, and quality gates
• Lead scope changes and development of Project Change Requests
• Track billing milestones, profitability targets, and Earned Value throughout projects
• Coordinate resources and adjustments required for service delivery
• Develop communication plans covering meeting cadence, status reporting, and escalation management
• Oversee third-party vendor or partner deliverables
• Validate deliverables against SOW terms and ensure customer acceptance and satisfaction
• Document and share lessons learned to support continuous process improvement
• Support engineers delivering projects involving IT Infrastructure, Cloud, and/or Managed Services technologies
• No supervisory responsibilities

Senior Project Manager – IT Service Delivery

QA Automation Engineer

• Design, develop, test, maintain, and support AI-enabled automations, integrations, and workflow solutions for Managed Services
• Build AI orchestration patterns connecting systems, data, prompts, APIs, scripts, and operational workflows
• Develop reusable components, connectors, scripts, and workflow patterns
• Analyze operational pain points and identify automation opportunities
• Develop LLM-enabled workflows, agentic automation patterns, and AI-assisted operational processes with guardrails and fallback logic
• Integrate enterprise tools, monitoring platforms, ITSM systems, cloud services, and internal applications
• Troubleshoot automation defects, integration failures, and AI workflow issues
• Document solution designs, configurations, support steps, ownership, release notes, and knowledge articles
• Participate in testing, UAT, release readiness, change control, and production support
• Collaborate with engineers, service owners, process owners, developers, and stakeholders
• Stay current on AI automation, orchestration, LLM tooling, integration frameworks, and service operations trends

AI Integration – Automation Developer

Architect

• Serve as the technical authority for Logicalis’ Collaboration and Modern Work solutions, primarily Cisco Collaboration technologies and secondarily Microsoft 365 and Microsoft Teams
• Enable Sales, Pre-Sales, and Delivery teams to design, position, and deliver collaboration solutions aligned to client business outcomes
• Support deal pursuit, solution development, sales enablement, and go-to-market execution
• Partner with Sales to shape deals, influence strategy, and articulate governance value
• Lead or support executive-level customer discussions, workshops, and roadmap conversations
• Provide architectural oversight and escalation for deal success and customer confidence
• Support complex collaboration engagements and multi-practice opportunities
• Review collaboration architectures, pricing, and Statements of Work
• Prepare for and conduct proofs of concept and proofs of value
• Develop and evolve Cisco-centric collaboration offerings and hybrid Microsoft 365 collaboration strategies
• Align with OEM partners on offering definition, lifecycle management, and roadmap alignment
• Develop assessments, workshops, and consulting offerings
• Provide technical enablement, architecture standards, sales materials, and training
• Develop SOW templates and support delivery teams
• Conduct assessments and workshops and incorporate delivery lessons learned into offering improvements
• Track collaboration and hybrid work industry trends and influence technical direction and practice strategy

Principal Architect – Modern Work & Collaboration

Consultant

• Provide senior-level professional services delivery for hybrid cloud and data center solutions, emphasizing enterprise data protection and virtualization
• Lead client engagements from discovery and design through implementation, migration, validation, documentation, and knowledge transfer
• Serve as a trusted technical advisor and own project delivery and strategic technology conversations with clients
• Implement overall client solutions, including solution designs, implementation plans, and documentation
• Develop Logicalis standards for scoping, documentation, and implementations
• Provide subject-matter-expert guidance and recommendations for technical services and solutions
• Lead project teams through successful implementations
• Perform expert integration and customized consulting services
• Design, plan, implement, validate, test, document, troubleshoot, support, and provide knowledge transfer for client solutions
• Gather requirements, design solutions, build proofs of concept, and implement solutions directly with clients
• Deliver consultative knowledge transfer and documentation to clients
• Schedule and manage engagements with RMO and PMO
• Conduct assessments, health checks, performance tests, and capacity planning
• Perform product evaluation, process improvement, and practice refinement
• Build client relationships, credibility, and trust while managing satisfaction and expectations
• Mentor and train team members in collaborative work
• Lead data protection, virtualization, infrastructure modernization, migration, business continuity, disaster recovery, and cyber resiliency engagements
• Translate business, recovery, security, and operational requirements into resilient solution designs and implementation plans
• Own technical project execution, manage risks and dependencies, and communicate status, decisions, and recommendations
• Develop and apply automation using Ansible, Terraform, PowerShell, or vendor APIs
• Maintain technical knowledge and certifications aligned with partner requirements and strategic priorities
• Comply with applicable laws, regulations, and Logicalis policies

Senior Professional Services Consultant – Hybrid Cloud Data Center

Project Manager

• Plan and manage multiple projects through the entire life cycle within approved Statements of Work and Logicalis PMO methodology
• Lead IT Professional Services teams delivering Microsoft technology services including M365 migrations, Identity Services/Active Directory, CoPilot, InTune, and Security
• Plan, schedule, and direct day-to-day engagement activities using Agile and Waterfall methodologies as applicable
• Manage project planning, execution, controlling, and closing activities
• Oversee third-party vendors’ or partners’ deliverables
• Manage processes, scope, budget, schedule, risks, issues, communications, and quality throughout engagements
• Create and maintain master project plans, track milestones, analyze variances, and take corrective action
• Develop project communication plans covering meetings, status reporting, and escalations
• Ensure deliverables meet Statement of Work requirements and customer satisfaction
• Document and share lessons learned to support continuous process improvement
• Maintain knowledge of relevant technologies and the Logicalis Service Portfolio

Project Manager – Microsoft Technologies

Manager

• Serve as the primary operational relationship owner and trusted partner for assigned Managed Services customers
• Maintain understanding of customer business objectives, service requirements, stakeholder dynamics, strategic initiatives, risks, and opportunities
• Build and maintain relationships with executive sponsors, business stakeholders, and operational leaders
• Align service delivery, governance activities, and continuous improvement efforts to customer priorities and desired outcomes
• Manage customer expectations through proactive communication, service governance, stakeholder engagement, and transparent risk and issue management
• Own the overall delivery experience, ensuring services are delivered according to contractual commitments and customer expectations
• Review, analyze, and communicate SLA performance, service trends, and improvement areas
• Lead Monthly Business Reviews, Quarterly Business Reviews, executive governance meetings, and service performance discussions
• Manage client-facing change governance processes
• Oversee Event Analysis Reports, Root Cause Analyses, and service-impacting event communications
• Serve as the primary communication focal point during major incidents and escalations
• Drive continuous improvement initiatives based on service performance, customer feedback, and operational trends
• Monitor customer health, identify risks, and develop mitigation plans
• Lead customer escalation management and coordinate cross-functional issue resolution
• Facilitate root cause analysis and corrective action planning
• Translate operational performance data into business insights, opportunities, and recommendations
• Collaborate with Logicalis support teams, Service Desk, NOC, Security Operations, Solution Architects, Professional Services, Account Executives, Customer Success leaders, and Managed Services staff
• Coordinate customer initiatives, projects, integrations, service expansions, and de-integrations
• Lead onboarding of new customers and integration of new services, devices, technologies, and delivery capabilities
• Maintain customer-specific ServiceNow documentation, governance records, and operational artifacts
• Support delivery teams through knowledge transfer, training, and contextual awareness
• Ensure monthly billing is accurate, complete, and contractually aligned
• Verify time-and-materials activities are tracked, documented, and communicated
• Partner with Account Executives and sales teams to identify customer value, service enhancement, and account growth opportunities
• Support customer retention, renewal readiness, and long-term partnership success
• Maintain knowledge of applicable laws, regulations, and Logicalis policies
• Ensure adherence to contractual, operational, compliance, and information security requirements

Service Delivery Manager

• Serve as the primary operational relationship owner and trusted partner for assigned Managed Services customers
• Maintain understanding of customer objectives, service requirements, stakeholder dynamics, strategic initiatives, risks, and opportunities
• Build and maintain relationships with executive sponsors, business stakeholders, and operational leaders
• Align service delivery, governance, and continuous improvement efforts to customer priorities and outcomes
• Manage customer expectations through proactive communication, service governance, stakeholder engagement, and transparent risk and issue management
• Own the overall delivery experience, ensuring services meet contractual commitments and customer expectations
• Review, analyze, and communicate SLA performance, service trends, and improvement areas
• Lead Monthly Business Reviews, Quarterly Business Reviews, executive governance meetings, and service performance discussions
• Manage client-facing change governance processes
• Oversee Event Analysis Reports, Root Cause Analyses, and service-impacting event communications
• Serve as the primary communication focal point during major incidents and escalations
• Drive continuous improvement initiatives based on service performance, customer feedback, and operational trends
• Monitor customer health, identify risks, and develop mitigation plans
• Lead escalation management and coordinate cross-functional issue resolution
• Facilitate root cause analysis and corrective action planning
• Translate operational performance data into business insights, opportunities, and recommendations
• Collaborate with support, Service Desk, NOC, Security Operations, Solution Architects, Professional Services, Account Executives, Customer Success, and Managed Services teams
• Coordinate customer initiatives, projects, integrations, service expansions, and de-integrations
• Lead onboarding and integration of customers, services, devices, technologies, and delivery capabilities
• Maintain customer-specific ServiceNow documentation, governance records, and operational artifacts
• Support delivery teams through customer-specific knowledge transfer, training, and contextual awareness
• Ensure monthly billing is accurate, complete, and contractually aligned
• Verify time-and-materials activities are tracked, documented, and communicated
• Partner with sales teams to identify customer value, service enhancement, and account growth opportunities
• Support customer retention, renewal readiness, and long-term partnership success
• Maintain knowledge of applicable laws, regulations, and company policies
• Ensure adherence to contractual, operational, compliance, and information security requirements

• Design, develop, test, maintain, and support AI-enabled automations, integrations, and workflow solutions for Managed Services
• Build AI orchestration patterns connecting systems, data, prompts, APIs, scripts, and operational workflows
• Develop automation that reduces manual work, improves service delivery speed and consistency, and creates measurable cost avoidance
• Create reusable components, connectors, scripts, and workflow patterns across multiple use cases
• Support internal AI Orchestration capabilities and related automation services
• Analyze operational pain points and determine whether AI, automation, integration, process improvement, or a combination is the best solution
• Identify systemic automation opportunities and validate efficiency gains or business value using data, outcome measures, and stakeholder feedback
• Develop LLM-enabled workflows, agentic automation patterns, and AI-assisted operational processes with guardrails and fallback logic
• Integrate enterprise tools, monitoring platforms, ITSM systems, cloud services, and internal applications
• Troubleshoot automation defects, integration failures, and AI workflow issues; implement durable fixes and continuous improvements
• Document solution designs, configurations, support steps, ownership, release notes, and knowledge articles
• Participate in testing, UAT, release readiness, change control, and production support
• Collaborate with engineers, service owners, process owners, developers, and stakeholders to understand requirements and validate outcomes
• Communicate technical concepts to technical and non-technical audiences
• Stay current on AI automation development, orchestration patterns, LLM tooling, integration frameworks, and service operations trends
• No supervisory responsibilities; may receive dotted-line technical guidance from senior AI automation resources

AI Integration & Automation Developer

Operations

• Lead 24x7x365 Managed Services delivery for the designated operational scope
• Provide people leadership, service performance management, operational governance, risk management, customer outcomes, and continual improvement
• Execute the Managed Services operating model, including ownership, workload prioritization, risk management, cross-functional coordination, and leadership communication
• Oversee service performance using customer- and pod-level KPIs, service levels, quality measures, and operational reviews
• Establish and maintain operational processes, controls, and service standards
• Lead operational reviews and implement corrective actions
• Coordinate shared resources and resolve cross-pod dependencies with peer Operations Managers and technical leaders
• Manage, coach, and develop direct and matrixed leaders and technical staff
• Own workforce and capacity planning, including staffing, scheduling, coverage, utilization, and cost
• Lead operational escalations for complex or high-impact issues and critical incidents
• Partner with Service Delivery Managers, technical leaders, architects, vendors, and stakeholders on customer priorities, risks, commitments, and escalations
• Lead process, automation, orchestration, workflow, and problem-management improvements
• Ensure new and changed services are operationally ready and coordinate onboarding and transitions
• Manage assigned operating costs within budget and partner on corrective actions and investment decisions
• Ensure compliance with customer, regulatory, security, audit, and governance requirements
• Directly supervise Managed Services Operations staff and/or operational leaders as assigned

Manager, Managed Services Operations

• Serve as the primary customer success leader and operational relationship owner for assigned Managed Services customers
• Maintain understanding of customer objectives, service requirements, stakeholders, initiatives, risks, and opportunities
• Build relationships with executive sponsors, business stakeholders, and operational leaders
• Align service delivery, governance, and continuous improvement with customer priorities and outcomes
• Manage customer expectations through communication, governance, stakeholder engagement, and transparent risk and issue management
• Own the overall delivery experience in accordance with contractual commitments and customer expectations
• Review, analyze, and communicate SLA performance, service trends, and improvement areas
• Lead Monthly Business Reviews, Quarterly Business Reviews, executive governance meetings, and service performance discussions
• Manage client-facing change governance processes
• Oversee Event Analysis Reports, Root Cause Analyses, and service-impacting event communications
• Serve as communication focal point during major incidents and escalations
• Drive continuous improvement initiatives
• Monitor customer health, identify risks, and develop mitigation plans
• Lead escalation management and coordinate cross-functional issue resolution
• Facilitate root cause analysis and corrective action planning
• Translate operational performance data into business insights and recommendations
• Collaborate with support teams, Service Desk, NOC, Security Operations, Solution Architects, Professional Services, Account Executives, Customer Success leaders, and Managed Services staff
• Coordinate customer initiatives, projects, integrations, service expansions, and de-integrations
• Lead onboarding and integration of customers, services, devices, technologies, and delivery capabilities
• Maintain customer-specific ServiceNow documentation, governance records, and operational artifacts
• Support delivery teams through knowledge transfer, training, and contextual awareness
• Ensure accurate and contract-aligned monthly billing
• Verify time-and-materials activities are tracked, documented, and communicated
• Partner with sales teams to identify customer value, service enhancement, and account growth opportunities
• Support customer retention, renewal readiness, and long-term partnership success
• Maintain knowledge of applicable laws, regulations, and Logicalis policies
• Ensure adherence to contractual, operational, compliance, and information security requirements
• This job has no supervisory responsibilities