Director, Project Management – Resource Operations

Logicalis GmbH

. Provide strategic leadership for the Project Management Office and Resource Management Office supporting Logicalis Professional Services .

Posted 10/5/2026full-timeRemote • United StatesLead💰 $150,000 - $172,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strategic leadership in Project Management Office (PMO) and Resource Management Office (RMO) operations, focusing on project governance, financial performance, and customer experience. Proven ability to lead complex technology programs and improve operational scalability through effective resource management and decision-making.

Highest-signal resume keywords

Project Management Office (PMO) LeadershipResource Management Office (RMO) OperationsFinancial Performance OversightCustomer Experience ImprovementProject Governance and Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Financial PerformanceResource Capacity ManagementProject GovernanceOperational ScalabilityData Quality and MetricsCapacity Models DevelopmentAutomation and AI RoadmapsComplex Technology Program LeadershipPortfolio Health ReportingSubcontractor Management

Soft Skills

Executive CommunicationInfluence and NegotiationConflict ResolutionCustomer ObsessionOrganizational Change Leadership

Certifications & Qualifications

Project Management Professional (PMP)PMI-PMOCPAgile CertificationLean Six Sigma CertificationITIL Certification

Industry Keywords

Professional ServicesDelivery OperationsCommercial ModelsFixed-Fee DeliveryTime-and-Materials DeliveryStaff AugmentationConsumption-Based DeliverySubcontracted DeliveryGovernance StandardsCustomer Accountability

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Provide strategic leadership for the Project Management Office and Resource Management Office supporting Logicalis Professional Services
Build a scalable delivery operating model improving project predictability, customer experience, portfolio visibility, financial performance, and resource utilization
Lead project intake, project manager assignment, resource qualification and scheduling, subcontractor coordination, project governance, financial oversight, and project closure
Establish decision rights, standards, and accountability across PMO, RMO, engagement managers, practice leaders, sales, finance, delivery teams, partners, and customers
Build capacity and demand management using backlog, pipeline, resource availability, skills, utilization, and third-party capacity data
Define and maintain differentiated project delivery governance based on value, risk, complexity, customer impact, delivery model, and contractual exposure
Own portfolio health reporting and executive governance across delivery, financial, customer, schedule, scope, resource, and quality indicators
Lead project recovery efforts for high-risk or strategically important engagements
Govern delivery involving strategic vendors, subcontractors, and acquired organizations
Establish customer experience standards and proactive customer communication practices
Serve as executive sponsor or escalation leader for high-risk and strategically important engagements
Partner with sales and delivery leaders to restore customer confidence when engagements are at risk
Own PMO and RMO operating performance, budgets, workforce planning, productivity, and cost management
Establish governance for revenue, cost, budgets, estimates-to-complete, billing readiness, write-offs, change requests, and margin performance
Identify financial risks and lead corrective actions
Ensure scope changes and customer requests are evaluated and converted into approved change orders when appropriate
Monitor third-party labor usage, subcontractor performance, purchase-order coverage, and external delivery-resource costs
Provide executive portfolio reporting for fact-based decisions and timely intervention
Develop PMO and RMO workforce strategy, including capacity models, career paths, succession planning, hiring profiles, contractor use, and future skill requirements
Create differentiated project leadership capabilities across project coordinators, project managers, senior project managers, and program managers
Improve scheduling accuracy, utilization, resource-calendar reliability, and delivery continuity
Establish subcontractor qualification, onboarding, performance, and replacement standards
Build a culture of customer obsession, ownership, timely escalation, financial discipline, continuous improvement, and data-based decision-making
Improve project, financial, customer, capacity, and resource data quality and timeliness
Develop and execute automation and AI roadmaps for status reporting, meeting follow-up, risk detection, resource recommendations, scope-change identification, financial alerts, and project closure
Establish human review, data governance, access controls, and accountability for AI-enabled processes
Measure adoption, productivity gains, decision quality, customer impact, and financial value from platform and automation investments
Partner with sales, solution leaders, and delivery practices on complex opportunities and pre-sales delivery assumptions
Provide project leadership input into statements of work, delivery plans, resource models, dependencies, acceptance criteria, governance, and change-control provisions
Support integration, transition, and transformation initiatives requiring cross-functional program leadership
Act as senior PMO and RMO advisor to Services and company leadership
Directly supervise PMO Team Managers and Project Managers, including hiring, training, work assignment, performance appraisal, rewards, discipline, complaint handling, and problem resolution
Promote Logicalis's mission, values, customer service expectations, ethical conduct, and compliance with applicable laws and policies

Requirements

What you’ll need

Bachelor’s Degree in a related field; equivalent combination accepted
12 or more years of progressively responsible experience in project, program, portfolio, professional services, or delivery operations
7 or more years of leadership experience, including responsibility for managers and geographically distributed teams
Demonstrated experience leading a PMO, RMO, professional services operations function, or comparable delivery organization
Proven responsibility for project financial performance, resource capacity, delivery governance, customer escalations, and organizational improvement
Experience leading complex technology programs involving contractual, budgetary, resource, vendor, and customer-accountability requirements
Demonstrated success improving project predictability, customer experience, margin protection, operational scalability, and executive visibility
Working knowledge of professional services commercial models, including fixed-fee, time-and-materials, staff augmentation, consumption-based, and subcontracted delivery
Strong executive communication skills and experience working with senior customer and internal leadership
Project Management Professional (PMP) or equivalent project/program management certification preferred
PMP, PMI-PMOCP, Agile, Lean Six Sigma, ITIL, or resource management certification beneficial
Customer obsession and ownership mindset
Financial and commercial acumen
Portfolio-level judgment and executive decision support
Ability to translate strategy into scalable operating processes and measurable outcomes
Exceptional communication, influence, negotiation, and conflict-resolution skills
Ability to lead organizational change and increase adoption of new processes, platforms, and ways of working
Strong analytical capability with a disciplined approach to metrics, data quality, forecasting, and continuous improvement
Ability to attract, develop, hold accountable, and retain high-performing talent
Ability to comply with applicable Federal, State, and Local laws and regulations and Logicalis policies

Benefits

Comp & perks

Bonus
Equal Opportunity Employer
Inclusion and belonging commitment
Reasonable accommodations for individuals with disabilities