Manager, Managed Services Operations

Logicalis GmbH

. Lead 24x7x365 Managed Services delivery for the designated operational scope .

Posted 9/17/2026full-timeRemote • United StatesSeniorLead💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Managed Services delivery, operational governance, and service performance management in a 24x7 environment. Proficient in risk management, customer onboarding, and utilizing ITSM tools for data-driven operational reporting.

Highest-signal resume keywords

Managed Services DeliveryIT Operations LeadershipService Performance ManagementITIL Foundation CertificationCustomer Onboarding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ITSMSLA ManagementKPI ManagementOperational GovernanceData-Driven ReportingWorkload PrioritizationProcess ImprovementAutomationOrchestrationWorkflow Management

Soft Skills

LeadershipCommunicationInterpersonal SkillsOrganizational SkillsCustomer-Service Orientation

Tools & Technologies

Microsoft OfficeCollaboration ToolsMonitoring PlatformsTicketing OperationsDocumentation Repositories

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Managed ServicesOperational ProcessesRisk ManagementService DeliveryCustomer Outcomes

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead 24x7x365 Managed Services delivery for the designated operational scope
Provide people leadership, service performance management, operational governance, risk management, customer outcomes, and continual improvement
Execute the Managed Services operating model, including ownership, workload prioritization, risk management, cross-functional coordination, and leadership communication
Oversee service performance using customer- and pod-level KPIs, service levels, quality measures, and operational reviews
Establish and maintain operational processes, controls, and service standards
Lead operational reviews and implement corrective actions
Coordinate shared resources and resolve cross-pod dependencies with peer Operations Managers and technical leaders
Manage, coach, and develop direct and matrixed leaders and technical staff
Own workforce and capacity planning, including staffing, scheduling, coverage, utilization, and cost
Lead operational escalations for complex or high-impact issues and critical incidents
Partner with Service Delivery Managers, technical leaders, architects, vendors, and stakeholders on customer priorities, risks, commitments, and escalations
Lead process, automation, orchestration, workflow, and problem-management improvements
Ensure new and changed services are operationally ready and coordinate onboarding and transitions
Manage assigned operating costs within budget and partner on corrective actions and investment decisions
Ensure compliance with customer, regulatory, security, audit, and governance requirements
Directly supervise Managed Services Operations staff and/or operational leaders as assigned

Requirements

What you’ll need

Bachelor’s degree in a related field preferred; equivalent combination of education and experience accepted
7–10 years of related IT operations, managed services, service delivery, or infrastructure leadership experience
At least 5 years leading technical teams and accountability for customer portfolios, cross-functional or matrixed teams, and service performance in a 24x7 environment
Experience with ITSM and ticketing operations, SLA and KPI management, service governance, customer onboarding and transition, service-definition management, monitoring and automation platforms, and data-driven operational reporting
Proficiency with Microsoft Office and collaboration tools
ITIL Foundation certification preferred
Strong customer-service orientation and ability to translate operational data into clear leadership actions and customer-impact narratives
Excellent leadership, communication, interpersonal, and organizational skills
Ability to lead through ambiguity, prioritize competing demands, manage risk, and hold teams accountable
Disciplined follow-through and comfort using dashboards, reports, ITSM data, and documentation repositories in a 24x7x365 environment
Ability to perform the stated physical demands, including occasional lifting of up to 10 pounds

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Logicalis GmbH Website LinkedIn All Job Openings 201 - 500 employees 💼 Consulting 📦 Logistics 🏥 Healthcare Consulting
Logistics
Healthcare Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group. Manager, Managed Services Operations Job not on LinkedIn 🔥 9 minutes ago 🇺🇸 United States – Remote 💵 $120k - $140k / year ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead 24x7x365 Managed Services delivery for the designated operational scope
Provide people leadership, service performance management, operational governance, risk management, customer outcomes, and continual improvement
Execute the Managed Services operating model, including ownership, workload prioritization, risk management, cross-functional coordination, and leadership communication
Oversee service performance using customer- and pod-level KPIs, service levels, quality measures, and operational reviews
Establish and maintain operational processes, controls, and service standards
Lead operational reviews and implement corrective actions
Coordinate shared resources and resolve cross-pod dependencies with peer Operations Managers and technical leaders
Manage, coach, and develop direct and matrixed leaders and technical staff
Own workforce and capacity planning, including staffing, scheduling, coverage, utilization, and cost
Lead operational escalations for complex or high-impact issues and critical incidents
Partner with Service Delivery Managers, technical leaders, architects, vendors, and stakeholders on customer priorities, risks, commitments, and escalations
Lead process, automation, orchestration, workflow, and problem-management improvements
Ensure new and changed services are operationally ready and coordinate onboarding and transitions
Manage assigned operating costs within budget and partner on corrective actions and investment decisions
Ensure compliance with customer, regulatory, security, audit, and governance requirements
Directly supervise Managed Services Operations staff and/or operational leaders as assigned 🎯 Requirements
Bachelor’s degree in a related field preferred; equivalent combination of education and experience accepted
7–10 years of related IT operations, managed services, service delivery, or infrastructure leadership experience
At least 5 years leading technical teams and accountability for customer portfolios, cross-functional or matrixed teams, and service performance in a 24x7 environment
Experience with ITSM and ticketing operations, SLA and KPI management, service governance, customer onboarding and transition, service-definition management, monitoring and automation platforms, and data-driven operational reporting
Proficiency with Microsoft Office and collaboration tools
ITIL Foundation certification preferred
Strong customer-service orientation and ability to translate operational data into clear leadership actions and customer-impact narratives
Excellent leadership, communication, interpersonal, and organizational skills
Ability to lead through ambiguity, prioritize competing demands, manage risk, and hold teams accountable
Disciplined follow-through and comfort using dashboards, reports, ITSM data, and documentation repositories in a 24x7x365 environment
Ability to perform the stated physical demands, including occasional lifting of up to 10 pounds Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Manager, Discovery Operations 🔥 1 hour ago EvenUp 51 - 200 💼 Consulting 🏥 Healthcare ⚖️ Legal Website LinkedIn All Job Openings Senior Manager leading EvenUp’s AI-powered discovery service for personal injury law firms. Owning legal quality, delivery operations, metrics, staffing, and team development. 🇺🇸 United States – Remote 💵 $129k - $152k / year ⏰ Full Time 🟠 Senior ⚙️ Operations Recruiting Operations Lead 🔥 1 hour ago Carnegie Learning 501 - 1000 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Recruiting Operations Lead improving hiring workflows, ATS administration, and workforce planning at Carnegie Learning. Building scalable recruiting programs that help educators and students succeed. 🇺🇸 United States – Remote 💵 $65k - $80k / year ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Recruiting Operations Lead 🔥 1 hour ago Carnegie Learning 501 - 1000 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Recruiting Operations Lead improving hiring workflows, ATS systems, and workforce planning at Carnegie Learning, an education technology company. Building scalable, compliant recruiting processes and talent programs. 🇺🇸 United States – Remote 💵 $65k - $80k / year ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Operations Manager – Execution 🔥 3 hours ago Applied Digital 201 - 500 💼 Consulting 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Manager leading complex operational programs for Applied Digital’s AI and high-performance computing data centers. Coordinating teams, vendors, remediation, root-cause analysis, and executive reporting. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Project Operations Lead – Healthcare Revenue Cycle 🔥 10 hours ago Guidehouse 10,000+ employees 🏥 Healthcare 🎖️ Defense 📦 Logistics Website LinkedIn All Job Openings Project Operations Lead coordinating Guidehouse healthcare revenue cycle implementations and Special AR projects. Tracking plans, metrics, documentation, and stakeholder communications. 🇺🇸 United States – Remote 💵 $61k - $101k / year 💰 Grant on 2023-02 ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs