Network Administrator

Logicalis GmbH

. Support customers' network environments as a member of Logicalis’ 24x7x365 operations team .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,569 - $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network operations, including troubleshooting and maintaining networking devices, while ensuring compliance with ITIL processes and delivering exceptional customer service. Proficient in utilizing various network technologies and tools to support and enhance customer environments.

Highest-signal resume keywords

Cisco Certified Network Associate (CCNA)Fortinet NSE4ITIL Incident ManagementVPN TechnologiesNetwork Monitoring Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network TroubleshootingCisco FirewallsFortinet FirewallsSwitchesRoutersAccess PointsData/Voice CircuitsLoad BalancersIPT: CCM, Unity, UCCX, WebexMicrosoft Office

Soft Skills

Customer ServiceDetail-OrientedMultitaskingPrioritizationCommunication Skills

Tools & Technologies

ServiceNowCA Service Desk

Certifications & Qualifications

CompTIA Security+CompTIA Network+

Industry Keywords

Network Operations CenterITILTechnical DocumentationComplianceSLA

Tech Stack

Tools & technologies

FirewallsServiceNowUnity

About the role

Key responsibilities & impact

Support customers' network environments as a member of Logicalis’ 24x7x365 operations team
Perform break/fix troubleshooting, software updates, and feature enhancements for networking devices
Work with external vendors such as Cisco, AT&T, and Verizon to troubleshoot hardware and circuit issues
Create and maintain technical and process documentation
Follow ITIL incident, problem, and change management processes
Respond to and resolve customer issues using technology tools, procedures, training, service offerings, and SLAs
Understand Logicalis service offerings to better support customers and expand offerings to current customers
Maintain compliance with applicable laws, regulations, and company policies
Provide customer service consistent with expectations
No supervisory responsibilities

Requirements

What you’ll need

Associate’s Degree in a related field; equivalent combination accepted
4 years of experience in a network operations center or equivalent network support team
Experience with Cisco and Fortinet firewalls, switches, routers, and access points
Experience with VPN technologies
Experience with data/voice circuits
Familiarity with load balancers
Experience with IPT: CCM, Unity, UCCX, Webex, and MS Teams
Experience working in an ITIL-based incident tracking system such as ServiceNow or CA Service Desk
Understanding of network monitoring tools and technologies
Proficient use of all Microsoft Office applications
Cisco Certified Network Associate (CCNA) / Fortinet NSE4
CompTIA Security+ / CompTIA Network+
Ability to execute tasks, projects, and troubleshooting with minimal supervision and urgency
Detail-oriented, able to multitask and prioritize critical SLA deadlines
Excellent customer service and interaction skills
Outstanding verbal, written, and technical/business communication skills
Ability to accommodate requests from multiple customers and account executives in a timely manner
Must meet applicable physical demands, including occasional lifting of up to 10 pounds