NOC Support Engineer

Logicalis GmbH

. Provide 7x24 network monitoring .

Posted 11/4/2026full-timeGuangzhou • ChinaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network monitoring and first-tier support, with a strong foundation in telecommunications and IT. Proficient in generating reports and managing customer communications in both English and Chinese.

Highest-signal resume keywords

Network MonitoringFirst-Tier Network SupportCisco CCNANetworking TechnologiesBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network MonitoringFirst-Tier SupportSwitchingRoutingFirewall Knowledge

Soft Skills

Customer CommunicationProblem-Solving

Certifications & Qualifications

Cisco CCNA

Industry Keywords

TelecommunicationsInformation TechnologyIT Support

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Provide 7x24 network monitoring
Provide first-tier network support
Monitor alerts
Raise tickets for incoming queries and pass them to second-tier support
Reply to customer emails
Follow standard procedures to generate data and reports
Stationed in Guangzhou and support remote work for Hong Kong projects

Requirements

What you’ll need

Degree holder
Degree in telecommunications, information technology, computer science, or related discipline
Cisco CCNA advantageous
Preferred 1–2 years of work experience in the IT or telecommunication industry
Knowledge of networking technologies including switching, routing, and firewall advantageous
Good command of spoken and written English and Chinese
Ability to work 12 hours per day, 4 working days per week, Friday to Monday, 8am–8pm

Benefits

Comp & perks

Investment in certifications
Consulting capability development
Cross-border opportunity
Inclusion, trust, and continuous improvement culture