Observability Architect

Logicalis GmbH

. Own the enterprise observability reference architecture and ensure platform effectiveness, signal quality, and operational impact across Managed Services .

Posted 11/5/2026full-timeRemote • United StatesSeniorLead💰 $110,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in observability architecture and platform management, ensuring alignment with operational requirements and compliance standards. Proficient in translating telemetry data into actionable insights and driving operational efficiency within multi-tenant environments.

Highest-signal resume keywords

Observability Platform ManagementTelemetry Strategy DevelopmentCompliance Standards FamiliarityAlerting Strategy ExpertiseServiceNow CMDB Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Monitoring/ObservabilityOpenTelemetryLog PipelinesSyntheticsNetFlowAlert PrioritizationEvent CorrelationOperational WorkflowsArchitecture DesignCost Optimization

Soft Skills

Organizational SkillsTime ManagementMultitaskingCommunication SkillsStakeholder Management

Tools & Technologies

LogicMonitorDatadogDynatraceIBM InstanaGrafanaExcelPower BIRMM ToolsPSA ToolsDocumentation Platforms

Certifications & Qualifications

ITIL Foundation CertificationDevOps Institute Observability Foundation CertificationLogicMonitor Certified Professional

Industry Keywords

Managed Services ProviderMulti-Tenant EnvironmentCMMCNISTPCIHIPAAHITRUSTSOX ComplianceAIOpsITOM

Tech Stack

Tools & technologies

GrafanaITSMServiceNow

About the role

Key responsibilities & impact

Own the enterprise observability reference architecture and ensure platform effectiveness, signal quality, and operational impact across Managed Services
Evaluate platform capabilities, limitations, and roadmap alignment against customer and Managed Services needs
Ensure alerts entering ITSM are prioritized, correlated, and aligned to meaningful operational actions
Align telemetry to contractual obligations, SLA performance, and delivery reality
Ensure platform configuration and evolution align with multi-service environments, security, compliance, and MSP operational requirements
Serve as escalation point for Operations and Monitoring Engineers on complex alert, incident, and telemetry escalations
Lead observability governance cadence and community of practice
Maintain an agreed observability tool roadmap aligned with Global peers
Drive adoption of outcome-based observability practices
Partner with Service and Technology Architects to convert observability data into trusted service intelligence for leadership reporting, QBRs, and customer value articulation
Define observability requirements within service design, lifecycle governance, and service readiness
Lead cross-functional alignment across service architecture, operations, ITSM, and automation teams
Support customer reporting, proactive service communication, and articulation of Managed Services’ value
Establish KPI-driven review processes to improve monitoring quality and outcomes
Work with the AIOps team on event correlation, root-cause determination, automated remediation, and expansion of log ingestions
Design observability compliant with applicable regulatory requirements
Apply standards to architectural components to maintain a stable environment
Assess new service offerings such as APM, synthetics, NetFlow, and observability capabilities across service tiers
Reduce non-actionable alert volume, operational rework, and cost-to-serve
Improve alert actionability, signal-to-noise ratio, and MTTR through telemetry, event correlation, and alert prioritization
No supervisory responsibilities

Requirements

What you’ll need

Bachelor’s degree in a related field (IT, Computer Science, Business Administration, etc)
Equivalent combination accepted
8+ years in monitoring/observability, including 5+ in an MSP or multi-tenant environment
Strong background in monitoring/observability platforms such as LogicMonitor, Datadog, Dynatrace, IBM Instana, Grafana, or similar APM/ITOM/AIOps platforms
OpenTelemetry experience
Log pipelines and cost optimization experience
CMDB and CI relationship modeling in ServiceNow
Synthetics and NetFlow experience
Experience scoring vendor RFPs and proofs of value
Experience designing platform-level architectures for MSP, enterprise, or large multi-tenant environments
Experience translating telemetry into business and service insights
Experience improving operational efficiency through telemetry strategy
Familiarity with CMMC, NIST, PCI, HIPAA/HITECH/HITRUST, and SOX compliance requirements and frameworks
Deep understanding of alerting strategies, signal quality, and operational workflows
Ability to balance short-term operational realities with long-term architectural maturity
Experience supporting NOC/Operations/Monitoring teams through escalations, including alert tuning, telemetry troubleshooting, and resolution of complex monitoring issues
Excellent organizational, time management, and multitasking skills
Proven ability to manage complex service environments and drive transformation
Excellent communication, stakeholder management, and analytical skills
ITIL Foundation Certification or equivalent knowledge of IT service management principles
Exposure to NOC, SOC, or MSP environments
Knowledge of common MSP tools, including RMM, PSA, and documentation platforms
Proficiency in Excel, Power BI, or similar reporting tools
Preferred certifications: DevOps Institute Observability Foundation Certification; LogicMonitor Certified Professional