Observability Architect

Logicalis GmbH

. Own the enterprise observability reference architecture and ensure platform effectiveness, signal quality, and operational impact across Managed Services .

Posted 11/11/2026full-timeRemote • United StatesSeniorLead💰 $110,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in observability platforms and monitoring strategies, ensuring operational efficiency and service value through effective telemetry management and compliance with industry standards. Proven ability to lead cross-functional teams and drive adoption of outcome-based practices in multi-tenant environments.

Highest-signal resume keywords

8+ Years In Monitoring/ObservabilityStrong Background In Monitoring/Observability PlatformsExperience With OpenTelemetry And Log PipelinesITIL Foundation CertificationFamiliarity With CMMC, NIST, PCI, HIPAA/HITECH/HITRUST

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Hard Skills

Monitoring/ObservabilityTelemetry StrategyAlerting StrategiesOperational WorkflowsService DesignPlatform-Level ArchitecturesCost OptimizationVendor RFP ScoringService InsightsKPI-Driven Review Processes

Soft Skills

Excellent Organizational SkillsTime ManagementMultitaskingCommunication SkillsStakeholder ManagementAnalytical Skills

Tools & Technologies

LogicMonitorDatadogDynatraceIBM InstanaGrafanaServiceNowExcelPower BIRMMPSA

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Managed ServicesMulti-Tenant EnvironmentAIOpsAPMITOMCMMCNISTPCIHIPAASOX Compliance

Tech Stack

Tools & technologies

GrafanaITSMServiceNow

About the role

Key responsibilities & impact

Own the enterprise observability reference architecture and ensure platform effectiveness, signal quality, and operational impact across Managed Services
Ensure observability platforms deliver measurable improvements in monitoring effectiveness, operational efficiency, and service value
Evaluate platform capabilities, limitations, and roadmap alignment against customer and Managed Services needs
Ensure alerts entering ITSM are prioritized, correlated, and aligned to meaningful operational actions
Align telemetry with contractual obligations, SLA performance, delivery reality, security, compliance, and MSP operational requirements
Act as escalation point for Operations and Monitoring Engineers on complex alert, incident, and telemetry issues
Lead observability governance cadence and community of practice, maintaining an agreed tool roadmap with Global peers
Drive adoption of outcome-based observability practices focused on monitoring effectiveness
Partner with Service and Technology Architects to convert observability data into service intelligence for leadership reporting, QBRs, and customer value articulation
Define observability requirements with service owners and architects for service design, lifecycle governance, and service readiness
Lead cross-functional alignment across service architecture, operations, ITSM, and automation teams
Support transparent customer reporting, proactive service communication, and articulation of Managed Services’ value
Establish KPI-driven review processes to improve monitoring quality and outcomes
Work with the AIOps team to support event correlation, root-cause determination, automated remediation, and expansion of log ingestions
Ensure the environment is stable through standards application to relevant architectural components
Assess new service offerings such as APM, synthetics, NetFlow, and observability capabilities across service tiers
Reduce non-actionable alerts, operational rework, and cost-to-serve while improving alert actionability and MTTR
Maintain knowledge of applicable laws, regulations, and Logicalis policies
This job has no supervisory responsibilities

Requirements

What you’ll need

Bachelor’s degree in a related field (IT, Computer Science, Business Administration, etc)
Equivalent combination accepted
8+ years in monitoring/observability, including 5+ in an MSP or multi-tenant environment
Strong background in monitoring/observability platforms such as LogicMonitor, Datadog, Dynatrace, IBM Instana, Grafana, or similar APM/ITOM/AIOps platforms
Experience with OpenTelemetry, log pipelines and cost optimization, CMDB and CI relationship modeling in ServiceNow, synthetics and NetFlow
Experience scoring vendor RFPs and proofs of value
Experience designing platform-level architectures for MSP, enterprise, or large multi-tenant environments
Experience translating telemetry into business and service insights
Experience improving operational efficiency through telemetry strategy
Familiarity with CMMC, NIST, PCI, HIPAA/HITECH/HITRUST, and SOX compliance requirements and frameworks
Deep understanding of alerting strategies, signal quality, and operational workflows
Experience supporting NOC/Operations/Monitoring teams through escalations, including alert tuning, telemetry troubleshooting, and resolution of complex monitoring issues
Excellent organizational, time management, and multitasking skills
Proven ability to manage complex service environments and drive transformation
Excellent communication, stakeholder management, and analytical skills
ITIL Foundation Certification or equivalent knowledge of IT service management principles
Exposure to NOC, SOC, or MSP environments
Knowledge of common MSP tools, including RMM, PSA, and documentation platforms
Proficiency in Excel, Power BI, or similar reporting tools