System Administrator

Logicalis GmbH

. Provide operational support for customer infrastructure and cloud environments as part of Logicalis’ 24x7x365 operations team .

Posted 10/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,569 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in infrastructure and managed services, with a strong focus on Windows and Linux administration, cloud platforms, and ITIL-aligned practices. Proficient in troubleshooting, documentation, and customer communication to ensure operational excellence.

Highest-signal resume keywords

Windows AdministrationLinux AdministrationMicrosoft AzureITIL PracticesVirtualization Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server AdministrationActive Directory Domain ServicesMicrosoft Entra IDPowerShellVMware vSphereMicrosoft Hyper-VAnsiblePythonEnterprise Backup and RecoverySAN Technologies

Soft Skills

Organizational SkillsAttention to DetailClear CommunicationProblem-Solving

Tools & Technologies

ServiceNowMicrosoft 365Exchange OnlineTeamsSharePoint Online

Certifications & Qualifications

Associate-Level CertificationsAdministrator-Level Certifications

Industry Keywords

ITILInfrastructure SupportCloud EnvironmentsManaged ServicesCustomer Service

Tech Stack

Tools & technologies

AnsibleAzureCitrixCloudCyber SecurityITSMLinuxPythonServiceNowVMware

About the role

Key responsibilities & impact

Provide operational support for customer infrastructure and cloud environments as part of Logicalis’ 24x7x365 operations team
Perform troubleshooting, remediation, maintenance, patching, upgrades, configuration changes, and service enhancements across on-premises, cloud, virtualization, backup, and storage technologies
Use monitoring, automation, diagnostic, and knowledge tools to restore service, reduce repeat work, and improve system performance
Own incidents, requests, problems, changes, project tasks, and monitoring events through resolution, fulfillment, or escalation
Prioritize work based on customer impact, urgency, service commitments, and operational risk
Maintain ownership, communication, next steps, and customer-facing updates throughout the work lifecycle
Create, update, and validate technical documentation, runbooks, knowledge articles, and troubleshooting standards
Capture reusable resolutions, identify documentation gaps, and create or suggest automations where practical
Complete required training to support new technologies effectively
Apply ITIL-aligned incident, request, problem, change, knowledge, and major-incident practices
Document impact, actions, evidence, decisions, handoffs, and outcomes
Participate in root-cause analysis and post-incident reviews
Identify recurring issues for problem management, monitoring improvement, or automation
Maintain knowledge of supported service offerings, customer environments, service definitions, and service-level commitments
Support Logicalis’ mission, values, customer service expectations, policies, procedures, and applicable laws
No supervisory responsibilities

Requirements

What you’ll need

High school diploma or equivalent required
An associate or bachelor’s degree in information technology, computer science, cybersecurity, or a related field is preferred
Relevant military experience, technical training, certifications, apprenticeships, and demonstrated professional experience may be considered in place of formal education
Two or more years of infrastructure or managed services experience
Demonstrated proficiency in at least two technology domains and working knowledge of adjacent domains
Experience with Windows and Linux administration; identity and access; Microsoft Azure and Microsoft 365; virtualization and cloud platforms; enterprise backup and recovery
Windows Server administration; Active Directory Domain Services; Microsoft Entra ID; Group Policy; PowerShell
Experience with virtualization and application-delivery platforms such as VMware vSphere, Microsoft Hyper-V, Azure Virtual Desktop, and Citrix Virtual Apps and Desktops
Linux server administration, including Ansible, Python, and cron scheduling
Experience with enterprise backup, recovery, and data-protection platforms, including job monitoring, failure remediation, restore validation, and retention policies
Experience with enterprise storage and SAN technologies
Microsoft 365 administration, including Exchange Online, Teams, SharePoint Online, identity integration, licensing, security and compliance controls, service health, and user-impact troubleshooting
Experience using an ITIL-aligned IT service management platform such as ServiceNow
Proficient use of Microsoft Office applications
Relevant current associate- or administrator-level certifications are preferred based on assigned technology domains
Ability to adhere to ITIL practices, company policies, customer procedures, and applicable change controls
Ability to organize work, manage competing priorities, maintain attention to detail, and follow through on commitments
Ability to explain technical information clearly and adapt communication style
Ability to perform the stated physical demands, including occasionally lifting or moving up to 10 pounds