ITOM Governance, ITSM & Platform Delivery Specialist

Logicalis Spain

. Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers .

Posted 10/22/2026full-timeMadrid • SpainMid-LevelSenior💰 €55 - €60 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Management (ITSM) and governance processes, with a strong focus on operational design, KPI tracking, and cross-platform integration. Proficient in data visualization and process mapping, with a solid foundation in Agile delivery frameworks.

Highest-signal resume keywords

IT Service Management (ITSM)ITIL v3/v4 CertificationServiceNow ExpertiseData Visualization SkillsAgile Delivery Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Operating Model ExecutionProcess MappingKPI DefinitionWorkflow DesignService Catalog Management

Tools & Technologies

ServiceNowApptioLean Six Sigma

Certifications & Qualifications

ITIL v3/v4 FoundationSAFe Certified (CSM/POPM)Apptio / TBM AccreditedLean Six Sigma Green/Black Belt

Industry Keywords

Governance ProcessesOperational DesignCross-Platform IntegrationShared Service CentersRACI Accountabilities

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers
Design operational ways of working for platform teams, including release management, demand management, incident/problem workflows, and cross-platform integration
Establish charter documents for governance boards such as Architecture Review Board and Change Advisory Board
Define KPI and scorecard tracking metrics
Support the setup of shared service centers and define interfaces between internal platform teams and external vendors/partners
Draft job descriptions, skill requirements, and RACI accountabilities for new platform and operational roles
Produce target ITSM / Service Delivery process designs and workflow blueprints
Work for one of Logicalis Spain’s clients in Madrid

Requirements

What you’ll need

6–10 years in IT Service Management (ITSM), IT Operating Model execution, or IT Governance advisory within global enterprises or management consultancies
ITIL v3/v4 Foundation/Managing Professional, SAFe Certified (CSM/POPM), Apptio / TBM Accredited (TBMA), or Lean Six Sigma Green/Black Belt certification
Expertise in ITSM platform workflows (e.g., ServiceNow), Service Catalog/Portfolio Management, and Agile delivery frameworks
Strong data visualization and process mapping skills
Bachelor’s or Master’s degree in Information Technology, Business Analytics, or Industrial Engineering
Fluent English at C1/C2 level, mandatory for all deliverables

Benefits

Comp & perks

A stable position
A dynamic and collaborative work environment
Opportunities for professional development and continuous training
Online language classes to improve conversational skills
Hybrid work model
A day off for your birthday
Access to flexible compensation plans (restaurant vouchers, transport passes, and childcare vouchers)
Health insurance and Wellhub
An exclusive employee discount portal