FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and troubleshooting for information systems, including network devices and software configurations. Proficient in customer service, ticket management, and maintaining high performance metrics in a fast-paced environment.
Highest-signal resume keywords
Technical SupportNetwork TroubleshootingActive Directory ManagementCustomer ServiceCompTIA A+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Computing SupportInformation Systems SupportNetwork Traffic AnalysisSoftware ConfigurationBackup Software ConfigurationAnti-Virus ConfigurationWindows Server SupportO365 AdministrationLAN/WAN TroubleshootingTicket Management
Soft Skills
Organizational SkillsInterpersonal SkillsProblem-Solving SkillsCommunication SkillsTeamwork
Tools & Technologies
ConnectWiseMicrosoft ExchangeSQLSharePointRemote Desktop ServicesMicrosoft Office SuiteAzureKaseya
Certifications & Qualifications
CompTIA A+Network+Security+MSFT 365 FundamentalsMicrosoft Certified Professional
Industry Keywords
Managed Services ProviderCustomer SatisfactionOnsite Client VisitsTechnical SolutionsOperational Procedures
Tech Stack
Tools & technologiesAzureSQL
About the role
Key responsibilities & impact- Interact daily with all levels of the customer’s workforce, from C-level to business and technical end-users
- Efficiently close tickets with a high level of accuracy
- Perform technical computing and information systems support, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software
- Diagnose mechanical, hardware, software, and system failures using established procedures
- Provide customer service and adhere to company values, best practices, and operational procedures
- Manage open tickets/projects and complete technical and operational tasks for project deliverables
- Maintain up to 85% utilization and drive continuous CSAT performance
- Act as an escalation point for Managed Services Engineer I’s
- Troubleshoot information systems, network devices, workstation connectivity, and printer issues
- Create and terminate Active Directory user accounts, and reset passwords for onboarding/offboarding
- Configure software and implement O365 administration functions across multiple platforms
- Perform network troubleshooting, network traffic analysis, and debugging
- Manage Anti-Spam Policies and run virus scans using approved software
- Work tickets according to SLA priority and expiration, updating tickets daily
- Support email, storage, backups, monitoring, and productivity suite solutions
- Accurately record time and customer work status in ConnectWise with detailed notes
- Partner with internal service owners and teams to evaluate, recommend, plan, and execute technical solutions
- Participate in a regular after-hours on-call rotation
- Provide continuous ticket updates and daily customer communication
Requirements
What you’ll need- Approximately 50% travel for onsite client visits in the Danbury, CT area and locations up to 1.5 hours outside Danbury, CT
- College Degree not required
- 2-4 years of experience in a closely related position doing MSP technical support/troubleshooting preferred but not required
- Certifications preferred: CompTIA A+, Network+, Security+, MSFT 365 Fundamentals (MS-900T01), MS 100, Microsoft Certified Professional (MCP), MS AZ-104 Azure Administrator Associate, or Microsoft 365 Certified: Enterprise Administrator Expert
- Familiarity with Microsoft Exchange, SQL, SharePoint, Windows Server, ConnectWise, and Remote Desktop Services preferred
- Experience in LAN/WAN and basic network troubleshooting
- Experience in workstation and laptop hardware support, including backup software configuration with common data protection applications
- Experience with Anti-Virus configuration with more than one A/V solution
- Experience with Microsoft Office Suite, Office 365, Azure, Windows desktop and server operating systems; Kaseya is a plus
- Strong organizational, interpersonal, verbal, written, listening, problem-solving, planning, and presentation skills
- Ability to work in a team environment and manage multiple tasks/projects in a fast-paced, high-pressure environment
- Business acumen and ability to translate business requirements into related solutions
- Ability to handle difficult conversations, build trusted relationships, and communicate effectively with customers and management
- Team player mentality and willingness to share knowledge
Benefits
Comp & perks- Competitive compensation and benefits
- Opportunities for professional development and advancement
- Collaborative, growth-oriented environment
- Work at the forefront of cybersecurity and emerging technologies