Logically

Engineer

• Interact daily with all levels of the customer’s workforce, from C-level to business and technical end-users
• Efficiently close tickets with a high level of accuracy
• Perform technical computing and information systems support, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software
• Diagnose mechanical, hardware, software, and system failures using established procedures
• Provide customer service and adhere to company values, best practices, and operational procedures
• Manage open tickets/projects and complete technical and operational tasks for project deliverables
• Maintain up to 85% utilization and drive continuous CSAT performance
• Act as an escalation point for Managed Services Engineer I’s
• Troubleshoot information systems, network devices, workstation connectivity, and printer issues
• Create and terminate Active Directory user accounts, and reset passwords for onboarding/offboarding
• Configure software and implement O365 administration functions across multiple platforms
• Perform network troubleshooting, network traffic analysis, and debugging
• Manage Anti-Spam Policies and run virus scans using approved software
• Work tickets according to SLA priority and expiration, updating tickets daily
• Support email, storage, backups, monitoring, and productivity suite solutions
• Accurately record time and customer work status in ConnectWise with detailed notes
• Partner with internal service owners and teams to evaluate, recommend, plan, and execute technical solutions
• Participate in a regular after-hours on-call rotation
• Provide continuous ticket updates and daily customer communication

Managed Services Engineer II

Implementation Specialist

• Provide best-in-class customer service to Logically’s customer base
• Manage open tickets and projects and complete technical and operational tasks for project deliverables
• Coordinate timelines, stakeholders, and deliverables for assigned implementation projects
• Deploy and configure security infrastructure based on business and technology requirements
• Execute firewall builds, upgrades, and complex configurations across SonicWall, Fortinet, and other platforms
• Deploy and configure SASE/SSE solutions, including FortiSASE and SonicWall Cloud Secure Edge
• Implement email security solutions, including Proofpoint configuration, policy deployment, and mail-infrastructure integration
• Deploy and configure security awareness training platforms, including KnowBe4 campaigns, phishing simulations, and reporting dashboards
• Deploy and configure endpoint security solutions, including SentinelOne, Huntress, and other NGAV platforms
• Install, configure, and troubleshoot Linux-based log collectors and syslog infrastructure for SIEM integration
• Implement wireless solutions including access points, controllers, and captive portals
• Configure site-to-site, client-based, and remote-access VPN solutions
• Implement switching solutions including VLANs, spanning tree, link aggregation, and access control
• Configure security policies including NAT, access rules, content filtering, and security services
• Coordinate with customers and internal teams to schedule implementation activities and manage timelines
• Conduct project status meetings and provide stakeholder updates
• Perform complex troubleshooting and root-cause analysis for advanced or escalated issues
• Validate deployments through systematic testing and quality assurance
• Create and maintain deployment documentation, as-built diagrams, configuration standards, and troubleshooting guides
• Collaborate with engineering teams to refine procedures and identify process improvements
• Provide escalated support for complex technical issues
• Mentor Security Implementation Technicians
• Participate in an on-call rotation for critical customer needs
• Ensure compliance with company, contractual, and regulatory requirements
• Apply risk management principles to assess configurations and recommend improvements
• Perform other duties as assigned

Security Implementation Engineer

Project Manager

• Own assigned customer-facing technical projects from Sales handoff through successful completion and closure
• Serve as the primary point of contact and ensure a best-in-class customer delivery experience
• Validate project scope, deliverables, assumptions, dependencies, and customer expectations
• Manage scope throughout the project lifecycle and communicate changes or potential scope conflicts
• Develop and maintain project plans and Work Breakdown Structures (WBS)
• Manage milestones, dependencies, critical path, resource assignments, and forecast completion dates
• Coordinate internal and external resources and address resource constraints, conflicts, or dependencies
• Evaluate project health and identify, document, mitigate, and escalate risks
• Develop and drive recovery plans for at-risk, stalled, or challenged projects
• Manage project budgets, expenditures, time entries, procurement activity, and invoicing alignment
• Communicate project status, accomplishments, upcoming activities, risks, decisions, and changes to customers and internal stakeholders
• Lead difficult conversations and de-escalate issues when necessary
• Maintain project schedules, forecasts, risks, milestones, financial information, decisions, and communications in project management systems
• Apply PMO standards, procedures, and escalation processes
• Provide mentorship and guidance to Project Coordinators and Project Manager I’s
• Contribute to improvements in PMO processes, tools, reporting, customer communication, and project delivery practices

Managed Services Engineer II

Security Implementation Engineer

Project Manager II