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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales engineering with a strong focus on customer advocacy, technical presentations, and solution design. Proficient in managing customer relationships and translating business requirements into effective technical solutions.
Highest-signal resume keywords
Sales Engineering ExperienceCustomer-Facing RoleTechnical Presentation SkillsCRM ExperienceManaged Services Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical PresentationsSolution DesignRequirements GatheringManaged Services ProductsInfrastructure ArchitectureVirtualization TechnologiesSQL KnowledgeProduct PositioningProposal GenerationTrouble Ticket Management
Soft Skills
Excellent Communication SkillsProblem-Solving AbilityRelationship BuildingTeam Player MentalityAbility to Manage Multiple Priorities
Tools & Technologies
ConnectWiseSalesforceMicrosoft DynamicsDell TechnologiesHP TechnologiesVMWareHyper-V
Certifications & Qualifications
Dell CertificationHP CertificationVMWare CertificationHyper-V Certification
Industry Keywords
Managed ServicesProfessional ServicesSecurity IndustryIT Ecosystem TechnologiesCustomer Lifecycle Support
Tech Stack
Tools & technologiesSQLVMware
About the role
Key responsibilities & impact- Provide pre-sale and customer lifecycle support and advocacy for assigned customers
- Advise prospective customers and assigned client account representatives on technology
- Support presales site activities, preliminary site visits, and trial test preparation
- Prepare and deliver technical presentations explaining products and services
- Work with customers and engineers to ensure equipment meets system requirements
- Communicate customer demands to the sales team and provide sales support
- Secure orders, ensure product standards, and assure product delivery
- Establish customer rapport and acceptance
- Plan product modifications to meet customer demands
- Help clients resolve product-usage problems
- Recommend improved products and explain their cost-effectiveness
- Support proposal generation, product positioning, solution offerings, and technical clarifications
- Provide presales assistance supporting sales targets and cost-of-sales objectives
- Complete SLA documents, coordinate bids, qualify prospects, conduct discovery and requirements gathering, demonstrate products, participate in technical discussions, and propose solution designs
- Participate in relationship-retention CRM activities
- Assist Partner Management with partnership and distribution-channel opportunities
- Monitor assigned account activities, including trouble tickets, billing disputes, reports, and collections, and facilitate resolution
- Travel 25%
Requirements
What you’ll need- Bachelor’s degree in computer science, computer engineering, or related field preferred
- 6-9 years of experience in sales engineering or IT in the managed services, professional service, or security industry
- 2+ years of experience in a customer-facing role, ideally with Presales exposure
- Certification in Dell, HP, VMWare, and Hyper-V preferred
- Experience working with a CRM, preferably ConnectWise, Salesforce or Microsoft Dynamics
- Comprehensive knowledge and technical background in managed services products and offerings
- Knowledge of IT ecosystem technologies, including Dell, HP, virtualization such as VMWare and SQL
- Working knowledge of site and central IT technologies provisioned under service and product portfolios
- Understanding of technical relationships between infrastructure technologies and current applications
- Advanced knowledge of application, data, and infrastructure architecture disciplines
- Understanding of architecture and design across all systems
- Business acumen and ability to translate business requirements into technical solutions
- Ability to manage multiple priorities and projects in a fast-paced environment
- Excellent oral and written communication skills and ability to handle difficult conversations
- Problem-solving ability and persistence to generate and select effective solutions
- Ability to build relationships and collaborate with internal and external stakeholders
- Team-player mentality and willingness to share knowledge
Benefits
Comp & perks- Competitive compensation and benefits
- Opportunities for professional development and advancement
- Collaborative, growth-oriented environment
- Work at the forefront of cybersecurity and emerging technologies