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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including hardware and software installation, configuration, and troubleshooting. Proficient in applying IT security standards and managing technical support requests while ensuring effective onboarding and training processes.
Highest-signal resume keywords
IT Support ExperienceMicrosoft Environment KnowledgeITSM KnowledgeIntune KnowledgeA+, Network+, Security+, CCNA, or Microsoft 365 Certified
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportHardware InstallationSoftware ConfigurationTroubleshootingInventory ManagementIT Security StandardsProcess ImprovementTelecommunications DiagnosisAccess ProvisioningOnboarding Training
Tools & Technologies
IntuneLANWANWLANSD-WANUniFiFirewallsVoIPPBXWebRTC
Certifications & Qualifications
A+Network+Security+CCNAMicrosoft 365 Certified
Industry Keywords
IT SupportTechnical Support RequestsPreventive InterventionsCorrective InterventionsService InterruptionsCloud ProvidersIT ProcessesInnovation Initiatives
Tech Stack
Tools & technologiesCloudITSMVoIP
About the role
Key responsibilities & impact- Receive, process, and document technical support requests
- Participate in the onboarding of new employees and contractors, including hardware preparation, access provisioning, and training on tools
- Install, configure, and improve workstations, printers, and mobile devices
- Diagnose and resolve hardware, software, and telecommunications issues, taking site access constraints into account
- Maintain inventories of equipment, software, and configurations
- Coordinate and prioritize preventive and corrective interventions to minimize service interruptions
- Apply and enforce IT security standards and internal policies
- Recommend improvements to IT processes and participate in innovation initiatives
Requirements
What you’ll need- Diploma of Vocational Studies (DVS) in IT Support and/or another related diploma
- 1 to 3 years of experience in IT support
- Knowledge of the Microsoft environment
- Knowledge of ITSM
- Knowledge of Intune
- Knowledge of cloud providers (asset)
- Knowledge of LAN/WAN/WLAN/SD-WAN (asset)
- Knowledge of UniFi (asset)
- Knowledge of firewalls (asset)
- Knowledge of VoIP/PBX/WebRTC (asset)
- A+, Network+, Security+, CCNA, or Microsoft 365 Certified certification (asset)
Benefits
Comp & perks- Full-time position, Monday to Friday until noon
- Flexible schedule
- Hybrid work-from-home policy
- Four weeks of vacation, which may be accumulated
- Group RRSP with employer contributions
- Flex Benefit: 2% to invest in an RRSP and/or use as personal days
- Group insurance and telemedicine
- Personal days
- Birthday day off
- Health spending account
- Employee and family assistance program
- Free parking