Senior Account Manager

Logo Brands

. Own and execute quarterly net revenue retention targets across assigned enterprise accounts .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise SaaS accounts with a focus on net revenue retention and expansion. Proficient in contract negotiations, Salesforce CRM management, and delivering impactful product demonstrations to C-level stakeholders.

Highest-signal resume keywords

SaaS Account ManagementNet Revenue Retention (NRR)Salesforce CRM ProficiencyContract NegotiationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales Cycle ManagementProposal GenerationPipeline ManagementProduct DemonstrationUpsellingCross-SellingChurn MitigationCustomer Engagement TrackingForecasting

Soft Skills

Strategic PlanningCommunicationClient Relationship ManagementProblem SolvingCollaboration

Tools & Technologies

SalesforceAI ToolsAnalytics Tools

Industry Keywords

Higher EducationEnterprise AccountsClient-Facing ExperienceProcurement ProcessesBusiness Reviews

About the role

Key responsibilities & impact

Own and execute quarterly net revenue retention targets across assigned enterprise accounts
Build strategic account plans, lead regular business reviews (QBRs), monitor account health metrics, and proactively mitigate churn risks
Drive upsell and cross-sell opportunities across software, content, and services
Lead the full expansion sales cycle from opportunity identification and proposal creation to contract negotiation, procurement, and closing
Maintain a disciplined pipeline exceeding quota by at least 2x
Ensure rigorous CRM hygiene in Salesforce, optimize sales velocity, and identify immediate pull-forward opportunities
Maintain advanced understanding of the Logos platform and academic product use cases
Perform real-time product demonstrations highlighting new features, driving expansion, and addressing client pain points
Partner with Logos Learning to drive product adoption, track customer engagement, and recommend training
Conduct account research and prepare tailored briefs, agendas, and executive sponsor involvement for strategic meetings
Act as the voice of the customer to Product, Engineering, Marketing, and Finance
Deliver weekly and quarterly forecasts, make pipeline commitments, and engage executive stakeholders

Requirements

What you’ll need

4+ years of client-facing SaaS account management experience leading high-level enterprise portfolios
Consistent history of meeting or exceeding net revenue retention (NRR) and expansion quotas
Ability to quickly demo pro-level software and confidently deliver live sales demos to C-level stakeholders and decision-makers
Deep familiarity with higher education structures and decision-making/procurement processes
Advanced experience in contract negotiations, proposal generation, and pipeline management using Salesforce or similar CRM tools
Strong data-analysis capabilities to assess account health and leverage AI/analytics tools to uncover expansion opportunities
20% travel for key client meetings and industry events

Benefits

Comp & perks

Competitive medical, dental, and vision insurance
Company-paid basic life, long-term, and short-term disability
Flexible paid time off
10 company-paid holidays per year
4 weeks' paid sabbatical after 10 years of service with an additional stipend
Paid maternity and paternity leave policy
Health Savings Account and Flexible Spending Account options
401(k) plan with an employer match of up to 4%
Awards and recognition program