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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, focusing on onboarding, retention, and upselling strategies to maximize value delivery through the LogRocket platform. Proven ability to communicate effectively across departments and manage cross-functional programs that drive customer success.
Highest-signal resume keywords
Customer Relationship ManagementOnboarding StrategyRetention ManagementCross-Functional Program ManagementTechnical Customer Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementData AnalyticsCustomer RetentionChurn ManagementUpselling Strategies
Soft Skills
Strong Organizational SkillsDetail-OrientedExcellent Written CommunicationExcellent Verbal CommunicationRelationship Building
Tools & Technologies
CRM PlatformsLogRocket
Industry Keywords
Technology IndustryStart-UpsCustomer Success
About the role
Key responsibilities & impact- Own the relationship, adoption, and success for a book of customers from onboarding through renewal
- Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI
- Define strategy to deliver maximum value through the LogRocket platform and partnership
- Successfully onboard new customers, focusing on time to value for their priorities, projects, and use cases
- Engage teams and executives through regular emails, informal weekly calls, monthly health checks, QBRs, and Executive Business Reviews
- Monitor and act on team feature usage, health scores, and demonstrated value to achieve high retention and customer revenue growth
- Maintain account plans, uncover upsell opportunities, and collaborate with Account Managers to extend LogRocket to new teams and applications and increase ARR
- Liaise between customers, product, and support to ensure tickets and feature requests are managed, communicated, and closed appropriately
- Manage retention and upsell pipeline and forecasts to exceed quarterly goals and keep internal CRM platforms up to date
Requirements
What you’ll need- 1-2+ years experience in product management and/or data analytics role
- Experience with customer support, technical customer support, or solution engineering desired
- Experience in building and/or supporting customer retention, churn, and upsells
- Ability to work with key champions, build relationships and uncover potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Strong organizational and detail-oriented skills
- Excellent written and verbal skills
- Demonstrated ability to communicate both technical and business concepts
- Ability to drive long-term customer adoption through scalable onboarding with multiple departments and use cases
- Proven track record of managing successful cross-functional programs that drive customer success
- Ability to work cross-departmentally with sales, product, and support
- Technology industry experience preferred
- Love for start-ups is a must
- LogRocket will consider sponsoring visas for applicants in the US that need work authorization
Benefits
Comp & perks- Extensive health, dental, vision benefits
- 401k
- Commuter benefits
- Open vacation policy
- Three months of fully-paid parental leave
- Generous stock options
- Regular team outings and activities
- Flexible working hours and location
- Monthly employee gifts
- Catered lunches throughout the week for office employees
- Fully stocked kitchen with snacks