LogRocket

Customer Success Manager

• Own the relationship, adoption, and success for a book of customers from onboarding through renewal
• Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI
• Define strategy to deliver maximum value through the LogRocket platform and partnership
• Successfully onboard new customers, focusing on time to value for their priorities, projects, and use cases
• Engage teams and executives through regular emails, informal weekly calls, monthly health checks, QBRs, and Executive Business Reviews
• Monitor and act on team feature usage, health scores, and demonstrated value to achieve high retention and customer revenue growth
• Maintain account plans, uncover upsell opportunities, and collaborate with Account Managers to extend LogRocket to new teams and applications and increase ARR
• Liaise between customers, product, and support to ensure tickets and feature requests are managed, communicated, and closed appropriately
• Manage retention and upsell pipeline and forecasts to exceed quarterly goals and keep internal CRM platforms up to date

Marketing

• Learn about relationship marketing and product-led growth motions
• Gain experience working on campaigns targeting SaaS personas
• Support marketing research, data gathering, and data enrichment tasks
• Practice writing copy that converts
• Assist with operational aspects of field events
• Gain experience with Salesforce and other marketing/CRM tools
• Assist with social media engagement initiatives
• Assist with data analysis
• Join LogRocket’s fast-moving Marketing team
• Help expand LogRocket’s reach and marketing team

Customer Success Manager

Relationship Marketing Intern