Logz.io

Solutions Engineer

• Manage all technical touchpoints for strategic customers, including deep-tech onboarding, advanced enablement, architectural workshops, and complex issue resolution
• Analyze customer data pipelines and infrastructures to develop technical strategies that maximize observability value and ROI
• Build technical relationships with DevOps, SRE, and Engineering leaders
• Diagnose infrastructure challenges and design production-ready solutions
• Partner with Sales on technical POCs, use-case validation, product demonstrations, and technical blocker resolution
• Identify and validate technical upsell and cross-sell opportunities, including agentic AI modules
• Manage complex log, metric, trace routing, and agentic AI deployments
• Monitor adoption patterns and infrastructure usage, debugging bottlenecks and implementation barriers
• Support technical discovery, solution demonstrations, POCs, onboarding, integration, enablement, implementation assistance, and AI use-case adoption
• Design automated, scalable onboarding pipelines and configuration workflows
• Conduct architecture reviews and engineering check-ins
• Audit telemetry pipelines, data volume, infrastructure health, and indexing configurations
• Gather technical feedback and collaborate with Product and R&D teams
• Engineer product and feature recommendations tailored to customer scale

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Solution Engineer